Guest reviews

• CHILEAN

  6.3 - "The staff gave us a car that had no air-conditioning working. We had to spend 2-3 hours total resolving this issue. After we got the new car, we got a punctured tire while driving on a highway. We had to get this repaired ourselves and chilean did not even compensate us. Overall poor quality vehicle and bad experience. "

• Keddy by Europcar

  7.7 - "we had a puncture enroute and getting hold of anyone to help , respond and call back was very difficult and we had to sort it out ourselves. Dont have a problem on a Sunday."

• Hertz

  9.7 - "El vehículo tenía muy poco kilometraje y estaba en perfecto estado."

• CHILEAN

  7 - "We waited a long time for the lady to do the paperwork - this should be more automated. The car was clean but old. On the second day, the car wouldn’t start. It was initially hard to get through to Chilean live chat. When I did, customer service was not very sympathetic, even though the problem was with their car. They agreed to send out a jump-start service at our cost - for us to argue later with Chilean. They also agreed to switch the car, once it started - but I had to do a stressful drive across Santiago to their office which was closing imminently. The staff at that office were ultimately helpful. Not a good overall experience."

• AVIS

  9.7 - "they should be more clear that there is no office at airport"

• Europcar

  9.7 - "Great car for what we needed. Bigger than I expected. They could have helped a little more with advice on making mirror adjustments etc. "

• Europcar

  10 - "Buena atención del personal"

• Keddy by Europcar

  10 - "Todo bien con el servicio en la recepción y devolución del automovil rentado."

• Hertz

  9.3 - "Único ponto, foi que deixamos pago os pedágios que ficou em torno de R$300,00, porém não foi usado pois na cidade mesmo não tem pedágio. O dia que fomos na Vinicola Conha y Toro, tivemos o maior constrangimento, pois a cancela automática não abriu, nas cabines informaram que a tarjeta não era para aquele pedágio, ficamos presos na cancela, sem dinheiro e não aceitava cartão. Fomos mal informados no balcão da Hertz e cobrado um valor que não seria utilizado. "

• Europcar

  8.3 - "The only complaint I have is that the tires were in just so and so condition and we ended up with a flat tire. Luckily it was close to the airport as there are no gas stations by the airport. The closest gas station is 1 hr away in Coyhaigue or 3.5 hrs in Puerto Rio Tranquilo. Europcar was excellent and covered the cost of the tire no questions asked."

• Europcar

  8.7 - "There was a line up when we arrived at the counter. Car was great. Service was great. "

• Europcar

  9.7 - "The physical condition of the car contained many small dents and scrapes but the interior was mint. Windshield and tires were in extremely good condition. The front counter staff were fun and set everything up swiftly and released the car with ease. I would rent using Europcar again without question."

• Budget

  8.3 - "Muy bueno!!"

• Europcar

  10 - "The service was fantastic and the best car I have rented this year . Keep up the good work"

• Keddy by Europcar

  9.3 - "Auto en impecable estado, 4/6 de bencina, asiento muy incómodo"

• AVIS

  9.7 - "El coche fue perfecto para ir por el parque nacional de las Torres del Paine, muy comodo para 5 personas y gran espacio en el maletero"

• Keddy by Europcar

  10 - "Todo el servicio de principio a fin, excelente. Definitivamente vuelvo a usar este servicio."

• Keddy by Europcar

  7.3 - "El personal de devolución ,quería que entregara en 10 minutos el vehículo sin dar tiempo para ka revisión y después desapareció y fue imposible ubicarlo el cual tuve que dejar la llaves en una caja de recepción "

• ACE

  9.7 - "Perfecto"

• Europcar

  10 - "Fue excelente todo el servicio "

• AVIS

  10 - "Buen servicio "

• AVIS

  8 - "El auto no fue lo que ofrecieron en la página, en AVIS dijeron que siempre pasa lo mismo. Tuve que dejar una garantía extremadamente alta por el vehículo, ya que el arriendo no se hace directamente por la página de quien al final pasa el vehículo. "

• United Rent a Car

  9 - "Buen auto"

• CHILEAN

  3.7 - "Would not recommend. Disinterested staff. Explained how I had to keep car clean and return with full tank yet they give me a dirty car covered in dents and only 1/4 tank fuel. No assistance with installing car seat (and it’s quality was bad)"

• Keddy by Europcar

  9.7 - "Supero mis expectativas al momento de arrendar , me dieron uno de mejor categoría. "

• AVIS

  4.7 - "El vehículo claramente no cumplió con mis expectativas... Me ofrecieron una categoría y al momento de retirar me entregan un vehículo de menor categoría y no me dan solución. "

• Budget

  6 - "Persona que atiende srta. Ma. Batseba, mal educada, molesta porque había arrendado a través de agencia. No dio ninguna solución a lo solicitado, muy poco amable, no dio informacion completa, tuve que comprar un seguro que no quería, si no lo tomaba la garantía subía a 3 millones de pesos lo que es un valor muy elevado, pésima experiencia. Me sentí estafado"

• Budget

  9.7 - "We received a different car from the one we initially booked. But the alternative car met our expectations and we didn’t have any problem "

• Europcar

  10 - "Excelente auto, otorga seguridad en todo el viaje. Muu buen servicio"

• Budget

  7 - "La atención del mostrador pésima Poco amable ,no se molestó de explicar lo necesario. La clasificó con 1 a Maribel Nos hizo pasar a lavar el auto porque cobran 30.000 por limpiarlo creo que el lavado debe estar en el precio"

• ROSSELOT

  9 - "Excelente la proactividad del Sr. Lewis Romero Ortega que pese a no haber recibido oportunamente la actualización de la reserva y no contar con el vehículo que yo había reservado, nos solucionó el problema causado por Easy, entregándome un vehículo de mayor categoría al mismo precio de la reserva."

• AVIS

  10 - "El auto superó ampliamente nuestras expectativas y las personas que nos atendieron fueron muy gentiles."

• Europcar

  10 - "El vehículo en muy buen estado, limpio y buena calidad. Buena atención del personal."

• Europcar

  9.7 - "Europcar have a useful, private car park at Balmaceda airport so that you can avoid paying parking charges. The car we rented was in good shape and did the job we wanted very well. The only issue they have is that the lines for picking up or returning cars can get a bit long when a flight has just arrived or is shortly to depart so give yourself plenty of time to complete these procedures."

• ACE

  10 - "Buen auto"

• ROSSELOT

  10 - "Son muy buenos"

• Europcar

  10 - "Buenas tardes. Primero que todo felicitar a la srta Rosa por toda su amabilidad y disposición para solucionar el inconveniente que nos encontramos al momento de retirar el vehículo ya que este no se encontraba y posterior a eso su compromiso y ayuda para resolver un impasse con el vehículo al momento de quedar en pane por un problema del conector a la batería... solo felicitaciones para ella y muchas gracias por hacer de nuestra experiencia con easyrentacar una experiencia bastante grata y 100% recomendable "

• Europcar

  10 - "Very good car and service from Europcar Balmaceda, friendly staff at the pickup counter in the airport terminal, staff also spoke little english wich was very helpful due to our limited spanish skills."

• Budget

  6 - "es ridiculo dejar una garantía de $ 3.000.000 con tarjeta de credito , no lo arrende con esa exigencia, en conse cuencia que otras empresas dejan una garantía de $ 400.000 hay mucha diferencia, ademas en ningun momento hablan de eso adurante la reserva. "

• AVIS

  10 - "Excelente y nueva la SUV que recibí Una Nissan Xtrail con 6000 KM de recorrido "

• United Rent a Car

  10 - "Very good customer service "

• Alamo

  6.3 - "El personal llegó tarde y con cara de sueño, tardé casi 2 hrs para que me entregaran el auto porque debí esperar que otros usuarios devolvieran los que estaban usando. Encontré una botella de cerveza en la guantera y los neumáticos estaban demasiado desgastados. "

• Keddy by Europcar

  9.7 - "Everything good except still waiting for the return of my deposit"

• ACE

  9.7 - "El personal muy amable y servicio rápido, el auto limpio, pero faltaba la tapa de atrás que cubre el equipaje en el porta maleta. Nos dimos cuenta cuando nos habíamos ido de la ciudad y tuvimos que volver por el, perdiendo tiempo y dinero en peaje."

• AVIS

  9.3 - "There seemed an awful lot of people behind the desk at pick up time. However one person took a lead and booking went smoothly enough. We were given a brand new Nissan Xtrail and so were very happy with our car. Service at the airport desk on our return was quicker."

• Keddy by Europcar

  10 - "Everything went fine. The car was a new WV Gol (I believe it's a Polo in Europe) - all in good shape. The service provided was good. Easy return."

• Keddy by Europcar

  9.7 - "The car was actually better than I booked, so it was a great surprise. It was in good shape (except for the tyres - these should have been replaced and in Europe would not pass tech exam) and comfortable to drive. The overall service provided was very good. Convenient pick up, convenient return."

• Keddy by Europcar

  10 - "El Coche superó mis expectativas, era más grande, con tracción en las 4 ruedas y estaba nuevo"

• Alamo

  8.7 - "Great staff. The first car had lots of dents and it looked like the trunk lock had been drilled out. We took it anyway, but the rear axle was very noisy on the freeway so we returned it after a few minutes. The staff responded well and quickly found us a new car – also with some dents but mechanically sound. The driver side mirror seemed strange - it was plain glass with no "Blind spot" curvature. I am not sure if this is standard in Chile, but it took some getting used to."

• Europcar

  9.7 - "Fácil la recogida y la devolución. Tuve un problema técnico con mi vehículo, pero me lo cambiaron por otro. Favor revisar el estado de las tuercas y pernos de los neumáticos antes de arrendar. En mi vehículo faltaban 2 tuercas en un neumático y casi tuvimos un accidente."