Guest reviews

• AVANTCAR

  6 - "My flight delay caused a late fee of 45 euros. They informed me that it was company policy and suggested I seek compensation from the airline. Aside from the 45-euro late fee due to the flight delay, everything else was fine."

• AVANTCAR

  10 - "Driving in Dubrovnik is very beautiful, especially the mountain road in the Zaton area."

• AVIA

  10 - "Both pickup and drop-off processes were smooth, a very pleasant experience."

• Keddy by Europcar

  10 - "Service was quick and no accidents occurred."

• CARWIZ

  4 - "The staff at the pickup location had a good attitude. However, at the drop-off location at the airport, there was no one to attend to us. We waited for over twenty minutes until a rude woman showed up. We complained that the address was incorrect, but she said it wasn't their responsibility. She tried to evade responsibility and even threatened to call airport security."

• Enterprise

  10 - "Very convenient."

• Enterprise

  10 - "Very convenient"

• Last Minute

  10 - "Very satisfied, the first car had a seat issue and it was replaced within 5 minutes."

• CARWIZ

  6 - "1. There were too few staff for car pickup. They were too busy to attend to customers. Basic car conditions (like the triangle warning sign, tools, spare tire, control, mileage, fuel gauge, etc.) were not explained or introduced. Other scratches and even tire cracks pointed out were not recorded either. Overall, it felt like they had no time for service, and they just wanted you to drive away quickly. There was no sign of nine-point service level and quality. 2. They charged a 100 Euros cross-border insurance despite knowing a newly constructed bridge made it unnecessary to cross borders. Being able to easily find the bridge myself as a non-local, I found this service provider disgusting. 3. During car return, the inspection was very thorough, but they did not issue a receipt immediately after confirming there were no issues (said they would send it via email a week later). This service provider does not deserve a 9-point rating. Future customers should be cautious."

• AVIS

  10 - "Friendly service and detailed introduction"

• CARWIZ

  10 - "Pretty good"

• Enterprise

  10 - "Satisfied, easy pickup and drop-off"

• Enterprise

  10 - "Very fast."

• Keddy by Europcar

  2 - "Dissatisfied"

• AVIA

  10 - "The staff was professional and efficient, with no upselling. We received a vehicle upgrade without any insurance pitch."

• Keddy by Europcar

  10 - "Very satisfied, staff provided clear instructions and were friendly and polite."

• AVIA

  10 - "The staff spoke good English and, after explaining our third-party insurance, only reiterated the claims procedure without pushing for additional insurance."

• Thrifty

  2 - "The experience was terrible. I was forced to buy full insurance when I went to pick up the car, even though this was already included in my booking. After negotiating for quite a while, they finally allowed us not to purchase it but then blocked 1800 euros on my credit card as a deposit, rendering it unusable. It wasted an hour of our time."

• MACK

  6 - "The car rental service was quite good."

• AVIA

  10 - "First choice for car rentals"

• AVIA

  10 - "Excellent service. Booked the cheapest car but got a Peugeot 2008 SUV, which I believe is an upgrade of two levels. The lady handling the car pickup didn't mention anything about it. The car was a bit too big for just one person, used more fuel, but it was very stable and had fast acceleration. In Croatia, driving speeds are very high, especially on the highways where you need to maintain a high speed to keep up. After driving, I realized that only such a stable car could handle it well. Both pickup and drop-off were managed by David, who was very helpful, attentive, and dedicated. Because I didn't buy insurance from the car rental company, they reserved a deposit of 1100 euros on my card, the highest I've ever had to pay. I hope the company releases the hold on my deposit soon."

• AVIA

  10 - "The staff were very kind and accommodating."

• National

  10 - "Very satisfied, the car is in good condition."

• CARWIZ

  6 - "1. The pickup time is rigid; if they say you have to pick up at a certain time, you must pick up at that time. Because it's hard to predict the arrival time of international flights into Zagreb, we checked a lot of information online and planned to pick up the car within an hour of arrival, based on the actual flight and customs clearance time. The staff insisted we wait for an hour. Even though we explained the flight and immigration issues, they didn't understand and instead demanded that we coordinate with their working hours. 2. The car pickup process was slow; there were only two counters, and only one was open. The European customers behind us were not in a hurry, which I guess is normal."

• CARWIZ

  6 - "1. The car pick-up time is quite rigid. If they say a specific time, you must adhere to it. It's hard to predict the arrival time of international flights to Zagreb, and despite researching online, based on the actual flight and customs times, we planned to pick up the car within an hour of arrival. The staff made us wait an additional hour, which was quite rigid, even after we explained the situation. They didn't really understand and insisted we match their schedule instead. 2. The car rental process was also slow. Despite two counters, only one was open. European customers behind us seemed unperturbed, indicating this might be a norm."

• CARWIZ

  6 - "1. The car pickup time is quite rigid; you must pick up the car at the exact time you booked. Since it's hard to predict the international flight arrival time in Zagreb, we planned to pick up the car within an hour after arrival based on flight and customs information. However, the staff made us wait an extra hour, and they were rather inflexible despite us explaining the flight and immigration issues. They insisted we adjust to their schedule. 2. The car pickup process was slow with only one of the two available counters open, which seems to be a common occurrence as the other European customers weren’t in a hurry."

• Alamo

  10 - "Extremely satisfied"

• AVANTCAR

  10 - "Very satisfied. The staff was enthusiastic and patient, and they promptly assisted in solving any issues."

• AVIA

  10 - "The process went smoothly, and the car was very new. I originally wanted a Fiat 500, but I got a Fiat Panda with over 2000 kilometers, which is an upgrade. Unfortunately, the Panda doesn't look as good, and the clutch is hard to press. I bought full insurance at the store, which was more expensive than online."

• Alamo

  10 - "Very satisfied"

• AVIA

  8.7 - "Todo bien."

• Budget

  10 - "Simple process"

• Enterprise

  10 - "The front desk reception was very welcoming."

• SURPRICE RENT A CAR

  10 - "Very satisfied, easy to communicate."

• Keddy by Europcar

  10 - "Satisfied. The vehicle was relatively new. Although it was small, the trunk space was large enough to fit a 20, 24, and 26-inch suitcase each. Service was also enthusiastic. However, traveling from Junlincheng to Montenegro required an additional fee of about 20 euros per day (not exactly sure of the amount). I only went to Montenegro for two days but had to pay this fee for the entire duration. The car was full of gas when picked up and returned, and there was a gas station near the airport."

• AVIS

  8.3 - "Avis continues to provide top notch service for a great price. "

• AVIA

  6 - "I didn't notice that I brought a VISA card without a chip, which resulted in being unable to pick up the car. The full amount was charged and could not be refunded. It's my own fault."

• AVIA

  4 - "The car was not the reserved model, and the fake seven-seater was too small."

• Enterprise

  8.7 - "Car exceeded my expectation and had no issue with it driving from Dubrovnik to Milan. Only problem was the gas tank was only 2/8 full and it was hard to calculate how much gas we had to put in the tank as we were driving more than 1, 500 kilometers so we brought it back 7/8 full. "

• AUTOWILL

  9.3 - "Auto will had rented out our car in error and we had to wait for a replacement. Although it was bigger, the Dacia car was not of same quality as VW t roc or similar."

• AVIA

  10 - "I Highly recommend the company "

• Oryx

  6 - "Upgraded the car model, but no iPhone port."

• Garage No.1

  9.7 - "The staff was great. Paperwork easy and we were on our way. "

• RIGHT CARS

  10 - "The service was excellent. The staff was very polite and even upgraded the car. I had to call the store to get the new address as QEEQ had not updated it."

• AVIS

  7.7 - "The car was quite old and worn out, usually you get better quality from AVIS. Noises coming from the gearbox, brakes but in the end it did its job. I had to point out damages before departure as they were not marked. Staff was nice."

• CARWIZ

  2 - "Upon a friend's recommendation, I tried using the Zuzuche platform for overseas car rental for the first time and had a distressing experience. We arrived at the pick-up location on time, only to wait for an hour and a half, and were given a car in terrible condition, with extremely old interior, dirty seats, and a filthy steering wheel. It was a manual transmission vehicle, more like a farm vehicle, and likely pulled from temporary inventory by the rental company. This was nothing like the Mercedes V-Class or similar car we had reserved. The staff indicated this was the only available car. After waiting for an hour and a half, we reluctantly accepted it to avoid affecting our subsequent plans. Having not driven a manual for over twenty years, it was quite challenging, and there were several dangerous moments in city traffic. Moreover, Zuzuche provided completely incorrect return instructions and phone number for the location, making us search for over an hour. Fortunately, the hotel front desk staff helped contact the rental company, but it wasted half a day. The entire experience, from pick-up to car condition to drop-off, was painful. This was the worst car rental I've had abroad, affecting my driving experience and delaying my plans. Additionally, when submitting an evaluation, I had to select a car model to proceed. Since the car I used wasn't listed, I could only choose a small Volkswagen, which does not reflect the actual car I used."

• CARWIZ

  2 - "Based on a friend's recommendation, I used the Zuzuche platform to rent a car abroad for the first time and had an awful experience. We arrived at the store on time to pick up the car, but ended up waiting an hour and a half. We were then given a car in terrible condition - the interior was old, the seats and steering wheel were filthy, and it was a manual transmission. It felt more like a farm vehicle, and it was likely a last-minute substitution from the rental company, which was nothing like the Mercedes V-class or similar model we had reserved. The staff said this was the only car available. We reluctantly accepted it after waiting so long to avoid delaying our trip further. I hadn't driven a manual for over 20 years and struggled with it, facing frequent dangerous situations in city traffic. To make matters worse, the return location and phone number provided by Zuzuche were completely wrong, leaving us searching for over an hour. Eventually, the hotel front desk helped us contact the rental company, which wasted half a day. From pickup to the car model to return, it was a terrible experience. This was the worst car rental experience I’ve had abroad, affecting my self-driving experience and delaying my trip. Note: I had to select a car model to submit this review, but there was no option for the actual car I used, so I selected a Volkswagen, which doesn't match what I rented."

• Keddy by Europcar

  10 - "Everything was great with the car and the service. We had no issues. Smooth transaction."

• Autounion

  9.3 - "The handsome Mr. Lokr from front desk was professional & helpful & speaks good English; pick up & drop off were easy & smooth; we got an upgrade to a big Opel Insignia!"

• Keddy by Europcar

  10 - "We received a brand new and upgraded VOLVO, amazing!"