Guest reviews

• Icerental 4x4

  6 - "車両は古く整備も不十分でした。 走行開始30分でタイヤ空気圧警告が点灯し、空気を入れなければなりませんでした。 リアハッチを支えるダンパーのピボットが破損しており、強風の時にピボットが外れて、リアハッチが下がり頭に当たりました。怪我をしなくてよかったです。 "

• Thrifty

  9.7 - "Very kind and helpful staff! Excellent vehicle!"

• GO Iceland

  10 - "Stuff was very nice and everything went smoothly without any problems."

• Icerental 4x4

  4.7 - "The company requested to buy an extra insurance in order to avoid paying nearly 2500€ of deposit"

• FAIRCAR

  9 - "Staff at their office were nice, the inly kinda issue was to find/wait for the pick-up person, I called them and they said the driver was coming. At the office it took about 5-10 mins to do the paperwork and take the car. The car wasn’t new indeed and it had 190k kms of use, but it was all good during the whole week I had it. For the drop off, the person at the counter was very nice and no issues. I saw many complains about faircar in google, but I believe they are improving their service, and at least for this trip I was very happy with their service and car."

• Icerental 4x4

  10 - "A quick and professional service. Landed and was driving away in the car within 30 minutes. Car was clean, good working condition and a great price"

• Icerental 4x4

  9.3 - "Excellent service, very friendly, "

• Icerental 4x4

  8 - "The car had a good number of miles on the odometer, but it worked well functionally. Only issue was a passenger side wiper blade that needed to be replaced as we encountered a lot of rain."

• FAIRCAR

  9 - "The car was good! Tires had studded Snow tire which was needed. The car had good gas mileage too. The only hiccup was finding the meeting point. Maybe we were tired after a long flight or that is was 5AM Iceland time and there was nobody waiting for passengers right outside the door from customs. But we had a hard time finding the driver to meet him to take us to the car. "

• Icerental 4x4

  10 - "Car was great, perfect condition for driving on Iceland roads. Pickup and dropoff were hassle free and the shuttle service came in handy."

• Icerental 4x4

  8.3 - "I made a reservation for a "Hyundai i20 or similar car" online. When I arrived at the place, they gave me the most basic Dacia Logan. The car did not have the most basic features a car these days has (no parking sensors, no cruise control, not even outside temperature display or even engine liquid temperature display). I did not know it's even possible to buy a car these days with so limited functions. On top of that, the speaker in the back made weird noise, the USB cable didn't charge the phone and the biggest problem, the manual AC button was blocked in one position). I even went back after driving for 2 km and I told the guy working there to exchange the car, but he refused (also being a bit rude in conversation). I would be totally fine with getting the Hyundai i20 they advertised on the website, but I would never have rented from them the car that we got, so I felt a bit cheated on. We had an amazing holiday, but I think we would have enjoyed it more with a decent car."

• GO Iceland

  10 - "All very good And very good experience "

• Icerental 4x4

  9.7 - "24/7 office opening hours were super convenient and all staff we dealt with were helpful. The car was not brand new or super fancy but it was very good value for money and was perfect for what we needed."

• Icerental 4x4

  7 - "The clerk at the counter insisted that we needed to purchase insurance even though I was pretty sure I already had. After picking up our car and heading to our destination I looked back through my e-mails and have an e-mail that states "avoid buying additional insurance at the counter" with a receive and proof of insurance. Upon returning the car, and bringing this, and the e-mail, to their attention they told me too bad and they would not refund me my 250+ USD. The car was great, customer service was horrible. "

• Europcar

  9.7 - "Excellent throughout!"

• Europcar

  8 - "Always good as i jave been using them for past travels. Good clean cars. Don't hard sell extra insurance as they know our booking covers the excess."

• Icerental 4x4

  8.7 - "No issues with the booking, car was exactly as expected and there were no hidden fees. For a car rental company with an off-airport pickup site, it was very easy to get to and from the airport. My car battery died on the first day and they were very helpful with getting it serviced and reimbursed me for the fee I paid. "

• Europcar

  9.7 - "Provided good details on how to drive in Iceland and where to charge the electric car."

• Icerental 4x4

  9.3 - "The car was great, as were the Icerental 4x4 staff. What wasn't good was the shuttle wait to get to the car rental. It was supposed to be every 10 minutes, but was more like an hour wait, which is unacceptable. "

• Thrifty

  8 - "車は清潔で通常のレンタカー会社が提供するレベル以上で文句なしでした。 空港でのピックアップに約３０分以上待ち、お客が多かったためドライバーだけがレンタカー会社に送られ、同行者は空港で待たなければなりませんでした。カウンターでの手続きも混雑のため６０分以上かかりました。 返却は営業時間外だったので、空港までの送迎サービスはなく、自分でタクシーを手配する必要がありましたが、予約の時点でこのような情報は提供されていませんでした。"

• IceRentalCars

  9.3 - "The staff provided excellent and timely customer service. Well done!"

• Icerental 4x4

  7.3 - "Car was quite old, lots of milege. Car computer gave lots of warnings, which made driving unconfortable. Upon the return of the vehicle the staff told that we should not have paid any attention to the warnings. I wish they had told that to us earlier! The outlooks of the car were ok with terribly rusty wheels."

• Alamo

  9.7 - "Excellent service, the staff himself take us back to the airport…really appreciated."

• Alamo

  8 - "On return of the vehicle, there was a little chip on the windscreen. I found the charge was over the price"

• Icerental 4x4

  9.7 - "Great experience, no issues."

• Icerental 4x4

  9.7 - "Good price, good service, good car, no hidden costs."

• City Car Rental

  6.7 - "The car was not in terminal. I had to pay extra to drive more than 100km a day. "

• Icerental 4x4

  9 - "Shout out to the staff, they have massive hearts. Thank you to all of you."

• Icerental 4x4

  9 - "The Dusters its a great car, the car was brand new had no issue when return the car, the only down side is the shuttle between the rental location and airport its slow little bit(45 min) we probably just arrived after the shuttle left, i recommend to drop the car a bit earlier than usually you would do. Overall, great experience, good staff explaining you option about the car etc. "

• Icerental 4x4

  8 - "First car a Dacia Logan went back as it had issues, replaced with vitara. A much better vehicle. "

• Icerental 4x4

  9.7 - "Staff very friendly and helpful. Car was good value for money. Will be using them again"

• Icerental 4x4

  10 - "The car was perfecto. Very Comfortable, clean and without any tipe of breakdown por noise. Good selection."

• Lotus

  7.7 - "During car pick up, ask always on insurance even I bought via QEEQ platform. Very fast in car drop off, and the guy was in good service and speed fast on car checking"

• Alamo

  8 - "Used Alamo in both USA (West Coast) and Iceland. Expect upsell of insurance from Alamo's service staff at the counter, regardless of whatever insurance package you've taken. They will likely sell you: Comprehensive Insurance, Tyre Damage, 24-hr roadside assistance, prepaid fuel, prepaid tolls, windscreen cover etc etc. Each of these items are INDIVIDUAL coverage (requiring top up) and yet there is no "fully comprehensive" option that provides 1-price for all. nonetheless, they cars are generally quite new, fully featured (bluetooth, CarPlay) etc. "

• Icerental 4x4

  10 - "Helpful staff on arrival of drop off and pick up. Great car, clean when got inside. I didn't need to use them throughout the trip but I knew what number to call if necessary. Would 100% recommend and use again."

• FARA

  5.3 - "Noa ofrecieron un upgrdae del coche gratis el cual al final nos cobraron en la factura eso se me hace mentir al cliente. La llanta trasera siempre a baja de presión eso me hacia perder tiempo cada día tenía que inflarla, lo cual quiere decir que sus coches no reciben el mantenimiento adecuado. "

• Icerental 4x4

  2.3 - "Es una compañía poco confiable.Tuve problemas con el auto . Estaba en malas condiciones y al finalizar la reserva cuando entregue el minivan dijeron que había roto el cristal delantero y me dijeron que tenía q pagarlo y luego comunicar con ustedes "

• Icerental 4x4

  7.7 - "Got the hard sell on the extra insurance! Car ha lost of external damage. drivers side wiper was not great and difficult to use."

• Icerental 4x4

  8 - "Car performed well and plenty of room. Vehicle had much wear & tear. Some warning lights were on and staff noted these but assured us all was well. No breakdowns. One concern; I received a parking citation first day out. About 7 days later I attempted to pay the citation at the Bank and was told rental agency had alread paid. When I turned in car I was charged amount of fine 4500 krona (ok) and a "service fee" of 3000 krona! If I tried to turn in car without paying, then I understand fee. However I attempted to pay before returning the vehicle. This left me with bad taste for Icerental 4x4. No opportunity to pay on my own and no notice from rental agency before they paid and then expect high service fee. Staff treated us well. Sounds like policy issue."

• Icerental 4x4

  5 - "The car felt like it had not been serviced in a long time. It was clearly quite old. The drivers window was broken, so when it was opened and closed it ended up breaking the window seal and allowing wind, snow and rain in. The drivers side brake light didn’t work when it was handed over (realised the second day) and the windscreen wipers should have been changed. Driving in Iceland we had to contend with snow and this car needed to be in far better condition than it was."

• Icerental 4x4

  8 - "Too much time waiting for the driver to pick up at the airport. Vehicle in discreet conditions"

• Icerental 4x4

  9.7 - "Staff was friendly a nd helpful No major issues"

• Icerental 4x4

  9.7 - "The company is perfect. In case of questions they answered max to an hour. The car was clean and reliable. My satisfaction is 5/5."

• Icerental 4x4

  6 - "Arrived and waited 35minutes for pickup, to then be told theres too many people for the minibus and would have to wait a further 25minutes until the bus returned. Poor quality car, radio didnt work, cruise control didnt work, shook\made odd noises at higher speeds. Ended up with a chip in the windscreen from a 2 day car hire, which results in me being charged £650. Complete rip off. Will never use again, along with advising everyone else not too."

• Icerental 4x4

  9 - "Everything was great, besides the pick up at the airport.. We did have to wait a long time and it wasn’t very clear of we were in the right area.. We were told we missed the driver but we were right at the pick up location "

• Icerental 4x4

  9.7 - "Very nice staff who explained everything in detail before we took our car. We had requested some extra things for the car and they took care of everything for us. The drop-off service was great."

• National

  9.7 - "Car was a little dirty with food from previous renter, but very happy with the upgrade suggestion and service provided "

• Alamo

  8.7 - "Need to check the vehicle thoroughly, as the slightest chip on the windscreen will be your problem when you return the vehicle. On collection, quite a long process using a self service machine, definitely missing the human touch. On return, took some time to inspect the vehicle. "

• Icerental 4x4

  10 - "Todo muy bien, un servicio rapido y el coche estaba en perfecto estado. A la hora de la devolución ningun problema"

• Icerental 4x4

  8 - "Staff members were incredibly polite, friendly, and attentive. Car presented previous damages and had minor issues (no usb/aux/Bluetooth; passenger's window would not seal properly and would slowly go down every 15 mins) "