Guest reviews

• AVIS

  10 - "Friendly attitude and high efficiency."

• Alamo

  10 - "Very friendly"

• Alamo

  10 - "Very satisfied"

• Alamo

  10 - "Very satisfied"

• Alamo

  10 - "Excellent, the staff were very enthusiastic."

• Alamo

  8 - "The rental company often lacks staff. Initially, they gave us a faulty car, but after some negotiation, it was replaced."

• Alamo

  10 - "Very good"

• Alamo

  9.7 - "受け取り、返却はスムーズでした。車内も綺麗で快適に使用できました。"

• Nissan

  10 - "Tres correct"

• AVIS

  10 - "It was the only option; AVIS is the only rental company open 24 hours in Guam. The previous two rentals were from other companies."

• Nissan

  10 - "新車同様の車両で大満足でした。スタッフは皆さんフレンドリーで好印象でした。"

• Hertz

  8 - "The signs are very clear."

• National

  8.3 - "吹き抜けのホテルのエントランスで受付・手続きしましたが、風が強く、何度か書類が飛ばされそうになりました。また、返却においては、キーをフロントに預けるだけだったので、車両の目視確認等もなく、後で何か請求があるのではないかと不安になりました。完了のメールはありましたが、人手不足のためか手続き等が雑の感がありました。"

• Alamo

  10 - "良かった"

• ACE

  10 - "無償アップグレードしてくれたのが嬉しかった。また、係員の対応も気持ちがよく、また使いたいと思った。"

• ACE

  8 - "24-hour service, enthusiastic staff"

• ACE

  9.7 - "空港の前ですぐにわかりました。 深夜にも関わらず、スムーズに明るく案内をして頂けました。 車もきれいででした。楽しい旅行ができました。"

• Nissan

  8 - "The car is a bit old"

• Alamo

  10 - "The service from Alamo was excellent. The staff at the front desk were very friendly and patient. They explained everything multiple times until I understood, as I had difficulty understanding initially."

• Hertz

  9 - "A bit long waiting line, need more staffs"

• ACE

  6 - "スタッフの英語の訛りが強く聞きづらい。"

• ACE

  5.7 - "よかったです。"

• ACE

  9.3 - "カウンターの方が少し日本語もできたので、楽に借りられました。"

• ACE

  5.3 - "傷だらけの車でした。"

• Budget

  6 - "Staff is okay"

• ANDY

  10 - "Staff were friendly, but as a smaller company, they might not offer 24-hour service like bigger companies do."

• Alamo

  8 - "Tidy and clean"

• Hertz

  6 - "There was only one staff member at the counter. There was a customer in front of me, so I waited for less than half an hour. It was acceptable."

• Alamo

  7.7 - "本人租用的車輛轉了另一部, 完全不同本人想租用的車輛, 車子內不清潔, 有螞蟻, 蜘蛛, 坐位上有很多污積, 車子外有很多撞擊的痕跡, 車子右邊車身明顯有修復過, 冷氣非常嚴重不足,......下一次旅程如有機會租用車輛, 應該會選擇另一間租車公司了!"

• Alamo

  9 - "They gave me an upgrade!"

• Alamo

  10 - "The staff were very friendly and answered all questions."

• Alamo

  4 - "The car was too old, and there were extra charges. I'm still in contact to resolve it, but it has been several days without a result."

• Alamo

  9 - "The car was very adequate for our needs. The car's interior was clean as was the exterior but there were quite a few minor dents and scratches that were noted before I took possession of the car otherwise it was mechanically sound although the electrical motor for the driver side mirror adjustment was out of order. I was able to adjust it by hand. I very much appreciated the shuttle service to our hotel as well as the service of letting us and the keys off at the parking lot rather than going to the rental kiosk inside the airport."

• Hertz

  9.3 - "Fast and direct. easy to get services."

• Z.Y.R.Car Rental

  2 - "Terrible service: The store is 3km away from downtown Guam. I confirmed the pick-up time at the hotel in advance via WeChat, but the driver was 40 minutes late. When we arrived at the car rental office, the owner realized he forgot the office keys and other staff were not present either. It took over an hour to get the car because the owner also forgot to refuel it and had to go fill the tank. Returning the car: I arrived at the agreed return time, but no one was in the office. The owner said he was busy and made me wait for 3 hours before he showed up. The service was extremely poor."

• Alamo

  4.3 - "予約していた車両と違うものがあてがわれた。私は日本語と英語両方話しますが、話をしても、現地スタッフには話が通じずというよりか、できることはないのでこれで我慢しろというようなことを言われた。その車両になるのであれば、もっと安い値段で借りられるサイトがあったので、ほとんど詐欺。"

• Alamo

  10 - "クルマも綺麗で安い！"

• Alamo

  6 - "Average."

• Enterprise

  9 - "Not Enrerprise. International Alamo is right. Please let "International alamo" not enterprose the guest who receive the car."

• Alamo

  7 - "Difficult to find a outside car staff to give me the keys to the car when picking up."

• ACE

  10 - "ACE Rent a Car Saipan has great customer service and the transactions were smooth and fast. "

• AVIS

  10 - "Good service."

• QQ Car Rental

  2 - "The pickup location was supposed to be near the Kanoa Resort, but the store there was closed without any prior notice. I searched for half an hour and couldn’t reach anyone by phone. After asking around, I found out there was another store about 7-8 kilometers away. When I called that store, they informed me I had to go there to pick up the car. It took two hours, and I finally got the car around 9 PM, completely ruining my evening plans and dinner."

• Alamo

  10 - "Went there in the evening, no queue. Despite our broken English, the staff at the counter patiently listened to our explanation."

• Enterprise

  10 - "Like: They replaced me with an upgraded car. The car was clean and the condition was satisfactory. The employees were also kind. It was delayed due to the typhoon, but extended without additional money and it was a pleasant experience.
  Dislike: nothing! "

• AVIS

  6 - "The working hours are too strict. We waited 1.5 hours to return the car, which does not match the hours listed on the website."

• Alamo

  10 - "When we first arrived, we weren't used to the language and didn't understand some of the insurance details in English. The rental company patiently explained everything, making the experience very good."

• Alamo

  6 - "They asked me to return the car an hour early."

• TOYOTA

  9 - "Like: Staff told me a much more convenient location to drop off the vehicle so I wouldn't have to return to the airport afterwards.
  Dislike: Vehicle didn't match the picture- was not a crew cab. "

• Nissan

  10 - "The pick-up process was quite slow, but the return was very quick. They didn't even inspect the car and just let us go."