Guest reviews

• Budget

  4 - "Hello, Very bad experience with Budjet Serbia! While getting the car they obligated me to pay extra charge of 30Euro for that they called extra hours open office. We got the car around 23.00 while their office is open 24/7 and nothing like this condition not appeared in our contract. After returning the car Budget send us invoice with charging additional 12Euro tax. After writing to the their service for clarification this, they explained this additional charge for returning the car without washing it! We absolutely cleaned inside the car and also the local guy got the car without any notes or claims but washing outside it’s looks like unacceptable demand! I wrote mail to their local costumer service and got very disappointed answer that all described above is like costumer duty. I was shocked from service like this from big company like Budget. I expect help from QEEQ to solve these issues and get a refund 42Euro (30+12) that knowing before renting these unexpected charges, could change my decision to book the car via QEEQ. Thanks in advance, Michael "

• Europcar

  10 - "The van was specific to my requirement when doing the search"

• SURPRICE RENT A CAR

  8 - "Friendly attitude and high efficiency"

• Europcar

  10 - "Pretty good. They gave us a nearly new car with just over 4000 kilometers. However, it did not have a reversing camera. During the trip, we encountered a low oil level and had to add a liter of oil in Greece."

• Alamo

  4 - "The service attitude was average; the staff were constantly on their phones."

• CARWIZ

  8 - "Pretty good overall. If you don't understand, the staff will proactively use translation software."

• PAYLESS

  4 - "Because we had a lot of luggage, we rented a B-class car but were given an A180 instead. There wasn't enough space for our luggage; we had to place one suitcase in the back seat. The staff kept pushing us to buy insurance, but we ignored them as we had already purchased coverage in our home country. When picking up the car, they told us they had video evidence of the car's condition. Due to the hot weather and thinking Payless, being part of Avis, wouldn't have poor service, we took a quick video and left. When we returned the car, they directed us to park in a well-lit spot for inspection and found scratches. They denied having any video evidence. When we showed our video, they claimed it was too bright to see clearly and didn't accept it. Lesson learned: always thoroughly document the car's condition and take clear photos and videos. The temperature on the pickup day was 39°C, and it was too hot to be diligent. It seems Avis has a low rating for a reason."

• AVIS

  2 - "The rental company forced me to purchase full car insurance without my knowledge and did not confirm that this was a reimbursable expense, which violated my personal interests."

• Europcar

  10 - "Excellent"

• Europcar

  10 - "Renting a car is convenient, right outside the airport. This time, I rented for 18 days and could drive in Bosnia and Herzegovina, Albania, and North Macedonia."

• Europcar

  10 - "Very satisfied. We were given a Volkswagen Taigo with only 900 km on it, almost brand new. It was easy to drive, though a bit underpowered. The car had enough space for two people and two large suitcases. The rear seats could be folded down to connect with the trunk. Europcar provided excellent service. There were no upsell attempts, and they sincerely advised us that we didn't need to pay for additional options. Returning the car was quick—just drop off the keys, and the credit card hold was released immediately. Inside the car, a type-C charging cable is required to charge your phone."

• Mega Rent a car

  6 - "This car rental company is relatively small. I booked to pick up the car at 8 AM, but the staff didn’t start working until 8:10 AM. The process took 40 minutes, and I was asked to inspect the car myself and take a video for my own records. The deposit will be refunded after a month. Overall, the rental experience was average, though the car's condition was okay."

• SURPRICE RENT A CAR

  10 - "Sport version with paddle shifters, good power, vehicle in good condition, no hidden fees, smooth communication, all scratches on the car were documented, so we don't need to worry. If you're still concerned, you can take another video yourself."

• PAYLESS

  10 - "Very quick, simple process, great service, and convenient return."

• Shouqizuche

  8 - "Quite satisfied."

• Europcar

  10 - "The staff at the Europcar desk and inspection personnel at Belgrade Airport were very friendly. Their English was clear and easy to understand. The car was almost brand new, having only driven over 2000 kilometers; we drove nearly 5000 kilometers. There was no push to sell insurance when picking up the car, and the return inspection was quick, then they said 'everything is ok.'"

• CARWIZ

  10 - "There were no hard sales pitches. They simply asked if we had bought insurance. When we said we already had, they didn't push further. The diesel car is powerful enough for uphill drives. The car was in good condition and relatively new. It was easy to drive. There were no staff present when picking up the car; you could just drive off yourself. During return, staff checked the car meticulously. The entire process was smooth, and the staff explained everything clearly. Now we are waiting for the deposit to be returned."

• SURPRICE RENT A CAR

  10 - "You can call for an airport shuttle anytime. The service attitude is very good, the speed is relatively fast, and the waiting time for the airport shuttle is about twenty minutes. No queues for car rental."

• PAYLESS

  10 - "Satisfied"

• CARWIZ

  10 - "The store is right at the entrance of the building, offers free parking at the door, very attentive service, but the procedure is quite complicated as it usually is abroad."

• CARWIZ

  10 - "Great service, simple procedures"

• Europcar

  10 - "Excellent, very enthusiastic service"

• CARWIZ

  10 - "It's okay."

• CARWIZ

  10 - "Satisfactory"

• CARWIZ

  10 - "Overall good, no problems with the return."

• Europcar

  10 - "The service was good and not pushy. It's clear that the staff is professional. The car was quite new, with only a little over 30,000 kilometers. The vehicle was in good condition. However, it seems this car is a lower trim? It didn't even have a backup camera."

• CARWIZ

  10 - "Great, the process was simple."

• Autounion

  8 - "Overall satisfied, but the damage assessment is too high. A very slight scratch costs 280 euros, plus service fees and other charges. Luckily, I bought the super insurance. But I haven't started the claims process yet, so I don't know if I can claim the full amount."

• Autounion

  10 - "The staff at the car rental company were very friendly. It was also rated the most popular car rental company last year."

• CARWIZ

  10 - "Satisfied"

• PAYLESS

  6 - "I booked an SUV, but was given a sedan on site. The trunk couldn't fit all my luggage, and I had to put it in the middle of the back seat, which seriously affected my travel experience!"

• Europcar

  4 - "On the first day of the rental, we had a flat tire and had to get it replaced. The rental company did not cover this and charged us for a new tire of the same brand plus an additional 30 euros as a so-called management fee. When picking up the car, we were only informed about the extra driver fee, but upon return, they also charged us a young driver fee for drivers under 25. Fees should be clearly communicated from the beginning."

• Europcar

  10 - "The car pickup and return processes were convenient and fast. The staff carefully pointed out existing flaws when handing over the car. The return was very quick and not inspected in front of us, but after returning to our country, we received an email stating there were scratches and charged 240 euros. Fortunately, we had insurance, so there was no personal loss."

• CARWIZ

  6 - "It was okay."

• Alamo

  8 - "There was only one person at the pickup location, but the attitude was good."

• CARWIZ

  10 - "A local rental company, everything went smoothly for both pickup and drop-off. When picking up the car, I noticed a scratch that was not recorded, so I immediately informed the staff. They assured me that it was fine since they had taken photos. If I was asked to pay for it when returning, I could just show them the photos. During the return, they didn't check the scratches, only inspected the area under the trunk. Overall, it was very smooth."

• Europcar

  10 - "The car rental company is quite good."

• PAYLESS

  10 - "Good"

• Europcar

  8 - "Satisfied, especially with the pickup location in the city."

• SURPRICE RENT A CAR

  10 - "Satisfied"

• Europcar

  10 - "Excellent. The pickup and drop-off process was clear and straightforward. The car was in good condition and had only been driven a little over a thousand kilometers."

• CARWIZ

  10 - "The car was good. We drove over 1600 kilometers. When returning it, it was covered in dust, but the inspection was quick and efficient, comparable to major car rental companies. Very satisfied."

• CARWIZ

  10 - "The experience was great, the staff was very enthusiastic, spoke good English, and the process was smooth. No additional sales pitches. The instructions were detailed and the vehicle inspection for both pickup and drop-off was thorough. We had full insurance, and during the return, the staff did a quick check and concluded as there were no significant issues."

• CARWIZ

  10 - "Our 14-day self-driving trip in Serbia and Montenegro went very smoothly. The car was in great condition, and the staff at the store were very friendly. Highly recommended."

• CARWIZ

  10 - "The pick-up process was efficient. The charge for scratches and dents is high, but with insurance, it doesn't matter much."

• CARWIZ

  8 - "The rental agent was very enthusiastic and provided detailed explanations."

• Alamo

  10 - "Satisfied, no pushy insurance sales. Although the car had over 100,000 kilometers, it was in good condition. Didn't have time to wash the car, but surprisingly no deposit was deducted."

• SURPRICE RENT A CAR

  10 - "It's okay."

• Europcar

  4 - "We rented two cars at the same time and parked them together. One car was charged over 500 RMB for parking, while the other had no parking fee but was charged 72 euros for cleaning."

• Europcar

  10 - "Collaborating with Eurocar, the service was quite good. The staff was also very friendly. Since it was my first time using their services, they upgraded me to a Q2."