ILHA-VERDE Car Rental
ILHA-VERDE with QEEQ
ILHA VERDE is a leading car rental company in Portugal, with a history dating back to 1971. Part of the ILHA VERDE GROUP and originally founded in S. Miguel, Azores, the company has built a strong reputation over the past four decades. Headquartered in Ponta Delgada, ILHA VERDE offers a wide variety of vehicles to meet the needs of both business and leisure customers. With the slogan "The only choice across the nine islands," the company emphasizes its extensive network of locations across major cities and airports, providing convenient access for international travelers.
As a well-established local car rental provider, ILHA VERDE maintains a fleet of over 500 vehicles, including business cars, sports models, and luxury options. This diversity ensures that every booking can be tailored to the specific needs of the traveler. The company is committed to offering reliable service with high standards of quality, making it a trusted choice for both short-term and long-term hire. While ILHA VERDE’s primary focus is on the Azores region, which may limit availability in mainland Portugal, its deep local expertise and strong presence in key locations make it a top pick for travelers exploring the islands.
Whether you're arriving for a corporate event or planning a scenic road trip, ILHA VERDE ensures a seamless car rental experience with professional support and accessible service points. For those visiting the Azores, it remains a preferred car hire option thanks to its combination of convenience, vehicle variety, and regional knowledge.
QEEQ's guest reviews
6 "Average"
9.3 Very goodNissan Micra with 50.000 km of mileage didn’t manage to go up some hills of Acores islands (just on first gear). It’s better to take stronger engine.
7 Terrible! Had to wait 2.5 hours at rental counter to receive pre-booked car.Terrible experience. We booked a car for 12pm, but did not receive a car until after 14.30pm. 2.5 hours of waiting with 8 other people who had also booked cars with Ilha Verde that were not available. This was so frustrating, and I had 2 small children that were going nuts in the airport trying to wait. And we had to wear our face masks the entire time, unable to breathe in the hot airport terminal. After 2 hours of waiting and not getting any information from the representative, another employee came to tell us the owner had been trying to save money by cancelling the insurance on some cars during the pandemic, so they were waiting for cars to be be returned and cleaned before they could be given to us. Terrible experience, would never book a car with them again.
10 Very easy to book and great choice of car at excellent prices.Have rented from Ilha Verde before and it has always been a very good experience.- 10 Sao Miguel easier to driveThe car didn't have much power.
9.3 "Excellent"It was all very good except for the 10 euro paid on collection for cleaning. I don't remember there being any mention of it before. The overall price would still have been extremely good but little hidden charges are so annoying and disappointing. There was a large scratch under the front of the car. This was not marked on the existing damage sheet. However, it turned out they did have a record of the damage, so that was OK but a worry for a while.
9.7 "Excellent"We were very pleased with the car and the rental price. One suggestion I would make would be to eliminate the charge for cleaning. When we got the car we were told there would be a 11 euro charge to clean the car but we would get this back if we cleaned the car ourselves. My husband hand washed the car plus we took it through a car wash and vacuumed the inside and wiped down all the surfaces. When we returned the car we were told it was not clean enough. We challenged this and after much discussion were credited our 11 euros. I think this is not a good process. I want to affirm that we were very happy with the car during our stay and the staff were very courteous and helpful.
8 "Very good"Had to pay 10 euros to have the car washed?? Why??- 7.7 Basic and just what we neededThe tire pressure light showed low the whole time we had the car. (We rushed back to the counter as soon as we say it, after picking up the car), but the staff had already left the airport - we were the last customers from our flight, and it's a very small airport. We checked the tires at local gas stations during the time we rented the car, and the pressure stayed OK. Couldn't figure out how to reset it.
- 8.7 "Very good"Engine of the car was too weak for steep roads, only first gear then driving roads more than 10 % . No windscreen washing liquid.
8.7 Good but printing the voucher is inconvenientI had to rebook my car during my trip to fit my schedule. I was required to print my voucher. I emailed customer service saying I did not have access to a printer. They told me to find one. I had to search the town in Sau Miguel to find one. Printing is not always possible.- 9.7 Good car for a great price. A feel good experience.Ilha Verde exceeded expectations. No waiting anywhere in the process. Pleasant, communicative employees. A near new vehicle in excellent condition. Most of their vehicles looked comparable.
- 8.3 Okay experienceWe did have to wait in a long line to pick up the car.
- 7 "Good"Car was in poor condition.
- 6.7 Unpleasant ExperienceThe overall experience of the rental vehicle was fine with the exception of the staff. In particular, there was a woman at Ilha Verde who was very impolite. She was very frustrating to deal with and she left you with the impression that she could care less if you rented Ilha Verde's vehicle. It was almost as though she was daring you to walk away. I will return to Faial but will not use Ilha Verde ever again. I don't expect people to cater to me. I'm not royalty. But decent customer service is expected.
- 7.7 Old vehicle with high mileage, lots of damage and air conditioning not working.Friendly staff
- 6.3 "Average"The car we got was a Nissan micra, barely drivable because the clutch was going. We got charge in the end $10 EURO because we didn’t vacuum the car which they never mentioned we were suppose to do.
- 8.2 Service was good.Like: Original car had a damaged tire on sidewall . I refused to take the car and was given another car within a few minutes. Great manager,was real courteous and professional.
Dislike: You need a car on this island to visit all the beautiful sites and this company is great.
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Dislike: You need a car on this island to visit all the beautiful sites and this company is great.