Très bon service, rapide et aimable. Cependant pour la deuxième fois avec Europcar, le véhicule a manqué de ADblue dès la deuxième journée de possession. Une belle façon de faire un peu d’argent sur notre dos …
“Avoid Goldcar rental company - the worst kind of organisation”
About GOLDCAR:4.3/10
Goldcar at Toulouse Airport fell very short of our expectations. The lady at the Goldcar desk had only one mission, and that was to get us to buy extra insurance. I politely advised her that since I held an Excess Car Insurance policy I felt I was fully covered and did not need anything extra. She was insistent that this would not be enough and that without a payment of at least €138 (more than the cost of the car hire itself!) we would be worse off. She used the most incredible scaremongering tactics to try and get us to buy into the unnecessary insurance. In 30 years of hiring cars I have never experienced such dreadful and unprofessional behaviour at a car rental company. The pick-up process took a very long time as the lady went on and on about how much we'd have to pay if we didn't take the extra insurance. She was clearly annoyed that we did not take her "advice". The whole experience was dreadful. I would not have expected to deal with a company like Goldcar having booked my rental car via EasyRentCars.
Using Bluetooth on our phone a to lock and unlock the car was a problem as the system occasionally gave an error message and failed to work. The lack of a physical counter or a single point of phone contact to deal the problems we encountered was also very frustrating.
The two ladies at the europcar in Toulouse airport were friendly, professional, patient and helpful. More than happy to help even gave us a weather update and fully informed us of Covid restrictions. Lovely to be looked after by two charming young ladies.
About QEEQ:8.0/10
They informed me they were looking for price changes even though not available.
Thrifty in Toulouse was run through Hertz and they provided a more than satisfactory rental experience with a high spec. care. No issues at pick up or drop off. Would book through them again.
About QEEQ:10.0/10
Simple booking procedure with competitively priced cars.
I was served by a very nice man, Yann. It was his first day in the job but he was excellent. Very friendly yet very professional.
I resent being billed for some petrol when I had filled the car & the 'drop-off' man said everything was OK.
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Besides credit cards and debit cards, now you can pay for online car rentals with cryptocurrency in 2020. Bitcoin(BTC), ethereum(ETH), and bitcoin cash(BCH) are accepted. Wonder how long does a bitcoin transaction takes and how to pay with bitcoin? Read our FAQs.
A.Boucher
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