15 Car Rental Brands at New Chitose Airport (CTS)

couldve been quicker

Reviewed: Apr 20, 2024

Staff were very helpful. They speak English and mandarin also

Reviewed: Jan 5, 2024

Excellent

Reviewed: Nov 27, 2023

easy flexible, staff can speak mandarin

Reviewed: Nov 7, 2023

電話がかかってきておりかえしたらQEEQで借りたむねをつたえたが担当者がわからなかったことがあり不安だったが問題なかった

Reviewed: Aug 21, 2023

I wanted to get ETC card and Hokkaido Pass, but the communication was not so smoothly gone through. However, overall, it was a pleasant business with them.

Reviewed: Mar 6, 2024

Easy pick up and check in process. The shuttle is super easy to use at New Chitose Airport to the car rental location!

Reviewed: Dec 24, 2023

The service is great, the car is super good, clean.

Reviewed: Aug 27, 2019

I realised the car was quite small and we were having hard time squeezing in our med size luggage bag. I requested to do an upgrade for a bigger car but was told I can't do that as I already paid for the car I chose during my booking. Was a bit upset as there are 4 of us and 2 are seniors. End up we have to force everything into the car. I wish we are allow to do upgrade on the spot. Or at least show us the car first before we pay for the balance as I was told because I make the full payment therefore I was not allow to do any upgrade. Beside that the customer service was good. They are polite and patiently answer all my enquiries eventhou there was a language barrier. They even make the effort to call a translator and explained to me in english. Thumbs up.

Reviewed: Aug 3, 2019

Excellent experience !

Reviewed: Dec 27, 2023

The cars are not at airport and we had to take shuttle bus for 15 mins. Waiting time for shuttle meant that total 30 mins was spent getting to counter and keys

Reviewed: Dec 24, 2023

Like: Very helpful
Dislike: Confusing about insurance, not sure if they understood l had insurance covering excess

Reviewed: Jul 6, 2018

The people where super efficient and friendly. I will definitely recommend them to others and will use them again

Reviewed: Feb 17, 2020

Atencion excelente y un trato muy bueno y amable

Reviewed: Feb 3, 2020

Car and staff were good and friendly. Good thing i booked and got a 4wd prius as i believe that is super helpful to drive in snow (without ice chain on wheels). Car infotaiment wasnt friendly. Ended up without music most of the time and only occasional radio every now amd then in the city

Reviewed: Nov 22, 2019

No issues at all

Reviewed: Sep 26, 2019

We had a great experience with the vendor and I recommend them.

Reviewed: Sep 26, 2019

Staff was helpful. Didn't take long for the whole pick up process. Free GPS, ETC rental and even a tank of gas! Excellent value for money!

Reviewed: Sep 9, 2019

Speedy collection of car and very polite staff.

Reviewed: Jan 13, 2020

Good service, so convenient!

Reviewed: Jan 9, 2020

清潔な車体。 スタッフの応対が理解できるけど杓子定規なのは気になるところ。

Reviewed: Dec 5, 2019

Counter staff was helpful, however, no sure why i have to wait for 45 min in the airport to be picked up by the shuttle bus service to Times!

Reviewed: Aug 21, 2019

Smooth shuttle service to pick up location from the airport. Excellent customer service.

Reviewed: Sep 22, 2019

Need to make prior reservation for renting of ETC card (Hokkaido Expressway Pass).

Reviewed: Sep 22, 2019

It is better if there is a new car or not too aged car to be offered, since this time they had reserved a car which is run over 20k km already. But the staff in Japan service is good and polite, just the location of car pick up and drop off in Sapporo seems too far away from Airport.

Reviewed: Jun 27, 2019

I use Google Map instead of the car gps, not so user friendly for me. Remember to mark your location when you pickup the car.

Reviewed: Apr 25, 2019

The Honda rental car company should update the new address on the webpage. It took me times on finding the exact location for returning the rental car.

Reviewed: Apr 23, 2019

Car very old model,

Reviewed: Aug 30, 2019

日産Daysでしたが なにもかも順調で良かったです

Reviewed: Jun 23, 2019

The car was not good. Dirty. Not cleaned outside for rental. The front window rain blade was too old that the plastic would not effectively wripped off the rain.

Reviewed: Jun 18, 2019