19 Car Rental Brands at Tokyo Haneda Airport Terminal 1 (HND)

The service was excellent. We were supposed to collect the car at Haneda airport but the staff kindly offered to send the car to the hotel we were staying which was way more convenient. The car was ok but was a bit old with slight dents & scratches all over the car and the most important thing it does not have Apple Car Play which would be more helpful for us to use navigation app.

Reviewed: May 18, 2024

The condition of the car brought the general experience down a quite a bit. The cleanliness is quite poor and it didn't seem it has been cleaned before handing it to me. Quite a numerous function of the car isn't working, including rear camera, GPS, function keys on the steering wheel, etc.

Reviewed: Apr 28, 2024

The car given is spacious however it is an old car. The car front car lights are not bright enough, wiper water is not refill and the car body is full of dims. Luckily, I took the video before we took over the car to prove we didn’t damage the car. The service crew in Tokyo is excellent and he gained most respect from us.

Reviewed: Dec 30, 2023

The car is very old and we pay the high price and expecting me to write good review not anymore

Reviewed: Dec 7, 2023

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Reviewed: Nov 16, 2023

Everything was a breeze. Flexibility to arrange to return the car at our preferred location instead of the designated point for a fee.

Reviewed: Nov 7, 2023

The car was sufficient with enough space for all 7 of us. It was an older model and the GPS was only in Japanese but it was not an issue for us as we had our cell phones and an international data plan. The agent was in touch with us through whatsapp and was very responsive whenever we had a question or any other concern. They met us with the car at Tokyo airport at the start of our trup and also picked up the car from our hotel in Kyoto, which was very convenient and amazing in terms of service. Overall, we had no issues with the rental company or any of their agents. Despite the agent who met us for pickup and drop-off not speaking english, we got everything taken care of and all the documents squared away with no issue.

Reviewed: Aug 28, 2023

The pick up place was out of Haneda airport so had shuttle. The drop of place was also out in a different location

Reviewed: Dec 1, 2019

We had issues with our IDP which wasn't dated (error by Post Office in the UK) but it took an hour to convince Europcar/Times to accept it was valid. Otherwise the Times staff were helpful and the return drop off details very good.

Reviewed: Jul 24, 2019

Like: Car wasn't what we reserved. However, the performance of the car over the rental duration left us in no doubts that its performance was at least equal to, if not superior than, the one we had reserved. The staff were friendly and taught us how to use the in-vehicle GPS to navigate around, and gave many tips as to what to expect when driving in Tokyo.

Reviewed: Nov 6, 2017

Member we’re very helpful and action was taken immediately when we needed assist for picking up the rental vehicle.

Reviewed: Jan 19, 2019

Like: Great car and easy to find location

Reviewed: May 9, 2018

Like: Nice car, love driving it and it saves alot on petrol!!
Dislike: Seriously nothing.

Reviewed: Apr 22, 2018