21 Car Rental Brands at Palma De Mallorca Airport (PMI)

Wait for pick up excessive. Car almost new / good. Collected a Citroen c3 - dog of a car. Return smooth.

Reviewed: May 14, 2024

There were so many frustrated people in that queue at the airport. For pre booked cars. There was anger and frustration

Reviewed: Sep 9, 2019

Good but the car not what I expected! The gave i10 and I was welling for fiat 500

Reviewed: Jun 24, 2019

I did not like the car given as the gear box was difficult to use

Reviewed: May 2, 2024

Great car, smooth check-in process and drop off :)

Reviewed: Apr 8, 2024

The self service pick up is relatively confusing

Reviewed: Sep 22, 2023

Great service

Reviewed: Sep 21, 2022

The record go staff at the car collection we’re so helpful and kind when I had a really difficult time managing to understand my booking from qeeq, went above and beyond to get me sorted.

Reviewed: Jul 14, 2022

Very slow and frutrating check in process

Reviewed: Jul 13, 2022

Picking up the car was distressing. Despite having independent CDW insurance there was a hard sell for their own insurance to cover the excess. I was offered an automatic and larger car for €10 per day which I declined only to find that the car allocated already was automatic and spacious. It left me with a feeling that the process was fundamentally dishonest

Reviewed: Mar 22, 2024

Upgraded for a little extra

Reviewed: Aug 21, 2022

The car was great to drive. It was very clean and only one very tiny scratch. It has good acceleration and was good for use of petrol. It was cheaper to fill up than my last hire car

Reviewed: May 11, 2022

Excellent service and considerably cheaper than traditional alternatives

Reviewed: Apr 19, 2022

Overall goo good value for the car nice car bonus have a sat nav as well. Website was clear and easy to use

Reviewed: Feb 26, 2020

Process of collecting terrible. Large queue. There was a ticket system for the queue that wasn't clear / signed, so we stood in a queue for ages before realising we needed a ticket, which put us to the back of the queue again.......

Reviewed: Nov 4, 2023

Staff in office was rude. Goldcar took an extra £100 on pickup and only refunded £70. On drop off with no explanation of why. Terrible service and will never use again.

Reviewed: Oct 12, 2019

Long wait to collect car. I booked out of hours as said office was shut but was open but still had to pay a extra €40 to cover out of hours.

Reviewed: Oct 1, 2019

Temps d'attente très long. Véhicule avec défaut mécanique. Aucune excuse

Reviewed: Sep 29, 2019

The worst car rental experience I have ever had. An absurdly disorganized pick up that took close to an hour. Then the woman at the front desk insisted I pay a refuelling fee of €23, even though I said I would refill the tank before returning! She said, "if you don't like it, rent somewhere else". I will never deal with Goldcar again, I don't know how they are still in business.

Reviewed: Sep 20, 2019

Car was great. Actually changed the car on the day and the guy on the desk was extremely helpful.

Reviewed: Sep 4, 2023

Very easy process; friendly staff.

Reviewed: Aug 25, 2020

Car was knocked about with 32k kilometers but did the job.

Reviewed: Aug 19, 2019

The best thing was the staff at the office

Reviewed: Jan 4, 2023

Generally excellent service however it would be helpful to have clearer instructions on where to find the shuttle bus from the airport to the pick up location.

Reviewed: Oct 9, 2022

All staff were very helpful and obliging. We will definitely use the company again

Reviewed: Sep 14, 2022

Después de poner que ya lo tenía todo pagado (incluido seguro), cuando llegamos nos encontramos con que tuvimos que pagar 200€ más por otro seguro que no ponía en ningún sitio y por haber recogido el coche Después de las 00:00 (puesto que se retrasó el avión)

Reviewed: Sep 8, 2022

No as I did not receive the indicated car on the booking

Reviewed: Jul 31, 2022

Very efficient. Free upgrade !!!

Reviewed: Dec 5, 2022

Car was upgraded at a discounted additional cost to an SUV.

Reviewed: Nov 15, 2022

Very helpful and friendly staff. Not a long wait, but about 15 min. The car was good and we had no issues.

Reviewed: Jun 24, 2022

The woman at the counter at pick up was excellent!

Reviewed: May 12, 2022

Didn’t need the hard push for extra insurance as we had already bought it

Reviewed: Oct 8, 2019

The first car I was offered had damage on every panel, the heater/AC controls were faulty & the wiper blades were split. The second car, although had damage to the paintwork, everything else was ok. Staff was polite & changed the car without a fuss.

Reviewed: Aug 15, 2022

El coche superó mis espectativas Excelente atención de Eli y servicio

Reviewed: Aug 9, 2022

El personal, en especial Eli, excelente toda su atención brindada y el servicio. El auto excelente.

Reviewed: Aug 9, 2022

Car not in particularly good condition. Inside of the windscreen was incredibly smeary - not ideal when driving at night with oncoming headlights meaning you couldn’t see much at all.

Reviewed: Sep 26, 2021

Counter staff were insisting our insurance wasn’t good enough, saying they hadn’t provided it so we needed to another €50... I had to insist I was happy that I’d bought all the cover I needed, but did feel pressurised.

Reviewed: Jul 23, 2020

When we received our paperwork from easyrent it stated that we could collect the vehicle at either the Hertz or Thrifty desk in Palma airport. When iI approached the Thrifty desk the operative Rita advised that I couldnt collect it here (despite wearing Hertz labelled clothing). I showed her the paper work that clearly said that the vehicle could be collected at either Hertz OR Thrifty, be she insisted that because there was a Hertz image on the paper work that the vehicle could only be colelcted at the Hertz desk. This continued for ten minutes of so and she eventually relented but told me in no uncertain terms that they wouldnt normally do this and that they were doing us a favour. I dont know if the paper work or the operative was wrong, either way it added undue stress to the process.

Reviewed: Jun 24, 2019

Counter staff in airport and at car collection very helpful.

Reviewed: May 14, 2019

Car was strached in many places around the vehicle, was dirty on the outside and the amutomatic roof needed some corrections at the openig system in the trunk to work properly.

Reviewed: Jul 28, 2020

Not the car requested. Car provided only just big enough for pax and luggage.

Reviewed: Oct 9, 2019

ok

Reviewed: Oct 2, 2019

空港からのシャトルバスを見つけるのにわかりにくく、手間取りました。 また、事務所に着きシャトルを降ろされ、受付では混乱状態で、他のお客さん達でごった返していました。 何処でどのように待てばいいのか、案内がわかりにくく、皆さん困惑していました。 スタッフの要領が悪いのか3時間以上待たされました。唯一、トイレがあったことは助かりました。私達に対応してくれたスタッフは、明るく、とても感じが良かったしスムーズに手続が終わりました(10分程)。 結局ホテルに着いたときには、食事の時間は終わっていて、レセプトの方の計らいで夜食にありつけたものの、10分で食堂は閉まってしまうという慌ただしい事になってしまいました。

Reviewed: Sep 5, 2019

Very satisfied

Reviewed: Aug 27, 2019

Everything was good apart from having to wait over 1 1/2 hours to get check in and ger the car

Reviewed: Aug 17, 2019

Prepare to wait a LONG time to pick up your car, and for there to be no signs at the airport to get you to the bus.

Reviewed: Oct 8, 2019

Fairly lengthy delay on pick-up, car ok but a lot of minor scuffs and scratches. Drop-off fine with no delays.

Reviewed: Sep 18, 2019

No hidden extras and give me my money you're holding

Reviewed: Aug 8, 2019

Love the car, customer service disgusting, made us wait over 1 hour for the keys when they where already in the office waiting to be given to me, tried selling me more insurance and tried scaring me just in case I crash. Need signs outside their company so you can find the place.

Reviewed: Aug 5, 2019

La personne au guichet en plus d’être peu agréable a voulu nous vendre des assurances supplémentaires. Quand nous avons refusé, car nous avions déjà l’assurance Axa, il s’est montré arrogant en nous disant que la moindre rayure serait à notre charge car l’assurance ne nous couvrait pas du tout. Il a beaucoup insisté pour nous montrer les tarifs de l’agence en cas de rayure... et en nous recommandant plusieurs fois de prendre l’assurance. Vous faites le Check in seul. La voiture est livré très peu propre. Poussiéreuse et avec des taches de savon. Pour masquer les rayures et les mettre sur notre dos à notre retour ? Nous avons photographié toute la voiture sous toutes ses coutures. Pendant le Check in d’autres clients se sont fait embêter pour une rayure prise en photo mais non signifié sur le papier. Le retour s’est bien passé. Nous sommes tombé sur un agent sympa et agréable.

Reviewed: Aug 2, 2019

I didn’t hire the car as they wouldn’t hire the car to me at the price I had hired it on easyrentcars (c £30). They said the insurance provided by easyrentcars was insufficient and wanted to charge me over €300. This is the second terrible experience I’ve had between easyrentcars and the rental company in one summer. I had to go and rent a car away from easyrentcars as the service simply did not work.

Reviewed: Oct 4, 2019

Would of helped to have better instruction to find Interrent desk which was tucked away at the other end of the airport

Reviewed: Jul 15, 2019

Collection staff were rude Collection point not by luggage belt 4

Reviewed: Apr 30, 2019

Long waiting line, assistant at the counter attempted to sell additional services by simply not telling the truth about contract terms (she called one of the additional services a "local tax").

Reviewed: Sep 25, 2019

It's same Goldcar scam but under Rhodium brand. They lie to you to make you buy additional insurance. The pickup location was described bad, I needed to find it on my own. I just got fuel refund which is missing 25 euros (I refuelled to 100% 10 minutes before dropping of the car), time to start getting back my money

Reviewed: Sep 3, 2019

I was 1 mile from the airport and intended to fill up the gasoline but the car's engine malfunctioned and became very dangerous so I could no longer drive the vehicle. It was not safe for me to proceed with filling up the gasoline tank. The issue was that the engine began to rev up at an accelerated rate of 5 on the tachometer despite my foot was on the break and the vehicle was at a stop. I had no other choice but to put the car into park, pull up the emergency break and turn the vehicle off to avoid throttling into oncoming traffic. Even with the car in ‘park’ the engine was still revving to a 5. As you can see, this car was not safe to drive. I was terrified and almost lost my life had the cur lurched again as it was trying to do, myself and others would have surely been dead. I was infront of Lidos Cuidad Jardin and left the car in the parking lot. It was not safe to operate further. Therefore I was not able to get gasoline and instead had to call a taxi to the airport. This was not only a terrifying experience but highly inconvenient for me to have to call a taxi on a busy road with all of my luggage because the car I rented and trusted would get me back to the airport safely instead malfunctioned and almost cost me my life. I’m disappointed to see I was charged $105 for gas after all of the trouble you caused me and ruined the end of my vacation by putting me in great danger. I would like refund for 1) the $105 for gasoline because it was impossible for me to refuel give the vehicle’s faulty condition and 2) the entire cost of my rental for this inconvenience and trauma you have caused me at the end of my vacation $363.26 ($292.68 + $70.58). Lastly, please get this car fixed before putting other customers lives in danger – this car is not safe.

Reviewed: Jul 7, 2019

The car was as expected. Counter staff polite and helpful.

Reviewed: May 12, 2019

Très bien, seul point d'amelioration : difficulté pour trouver la navette Wiber à l'aéroport.

Reviewed: Aug 28, 2019

Reviews on internet scared me but the whole proces was smooth and staff was very friendly. If you take the insurance you can't have any issues. Rental price is low, insurance is reasonable so in total it is okay.

Reviewed: May 7, 2019

We travel a lot and Alamo are the best and most reliable car rental company we found to date. Very professional and friendly staff. We are happy to pay that little bit extra for the better service and convenience with Alamo.

Reviewed: Aug 8, 2019

Poor vehicle condition

Reviewed: Jul 10, 2019

Good rental company

Reviewed: Jun 3, 2019

Like: Nice car efficient and pleasant staff, good experience thank you will use you again
Dislike: nothing

Reviewed: Aug 27, 2018

Just like in goldcar, you will pay many times more.

Reviewed: May 31, 2019