“Good car and good service from Times rental cars”
About Europcar:8.3/10
We had issues with our IDP which wasn't dated (error by Post Office in the UK) but it took an hour to convince Europcar/Times to accept it was valid. Otherwise the Times staff were helpful and the return drop off details very good.
About QEEQ:8.0/10
Easy to book the car and one way hire options better than competitors- but hire overall was expensive vs other countries. Plus cost of tolls was not pointed out upfront.
The condition of the car brought the general experience down a quite a bit. The cleanliness is quite poor and it didn't seem it has been cleaned before handing it to me. Quite a numerous function of the car isn't working, including rear camera, GPS, function keys on the steering wheel, etc.
The car given is spacious however it is an old car. The car front car lights are not bright enough, wiper water is not refill and the car body is full of dims. Luckily, I took the video before we took over the car to prove we didn’t damage the car. The service crew in Tokyo is excellent and he gained most respect from us.
Like: Car wasn't what we reserved. However, the performance of the car over the rental duration left us in no doubts that its performance was at least equal to, if not superior than, the one we had reserved. The staff were friendly and taught us how to use the in-vehicle GPS to navigate around, and gave many tips as to what to expect when driving in Tokyo.
The car was sufficient with enough space for all 7 of us. It was an older model and the GPS was only in Japanese but it was not an issue for us as we had our cell phones and an international data plan.
The agent was in touch with us through whatsapp and was very responsive whenever we had a question or any other concern. They met us with the car at Tokyo airport at the start of our trup and also picked up the car from our hotel in Kyoto, which was very convenient and amazing in terms of service.
Overall, we had no issues with the rental company or any of their agents. Despite the agent who met us for pickup and drop-off not speaking english, we got everything taken care of and all the documents squared away with no issue.
About QEEQ:10.0/10
QEEQ provided us the best options for Car Rental in Japan. Price drop protector was not able to find a lower price so I cannot comment on that service.
Had no issues whatsoever using QEEQ and its services. Would recommend to anyone looking to rent a car in Japan.
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