16 Car Rental Brands at Tokyo Haneda Airport Terminal 1 (HND)

The car exceeded our expectations. Miscommunication with pick up time. We had booked for 9am. Didn’t get car till 12pm. However, staff member was apologetic and gave kids a box of biscuits. The car itself was brilliant, ETC was great.Drop off went very smoothly and quick

Reviewed: Aug 25, 2024

Very satisfied

Reviewed: Jul 6, 2024

The service was excellent. We were supposed to collect the car at Haneda airport but the staff kindly offered to send the car to the hotel we were staying which was way more convenient. The car was ok but was a bit old with slight dents & scratches all over the car and the most important thing it does not have Apple Car Play which would be more helpful for us to use navigation app.

Reviewed: May 18, 2024

Extremely satisfied

Reviewed: May 4, 2024

Overall satisfied

Reviewed: Jan 9, 2024

When returning the car, the service staff is a bit rushing...could be because it's 7:30pm?

Reviewed: Jul 30, 2024

The staff service is good and polite. The car is relatively old and much smaller than the model booked. The car was not cleaned very well.

Reviewed: May 25, 2024

No reason needed, good is just good.

Reviewed: Jan 28, 2020

The staff was very patient and carefully verified if it was possible to use our own portable child safety seat. At drop-off, a young man with excellent English made communication smooth.

Reviewed: Jan 14, 2020

The service was really disappointing. I've driven in the US and Australia, and I never expected such poor service from Times in Japan, a country known for its high service standards. At the airport, I waited for the shuttle for an hour. The staff didn’t speak English and insisted that customers speak Japanese, even mocking our request for a Mazda (we had booked a Mazda 2 but were given a Nissan instead). They didn't inform us about the car before we added all the insurance. After finalizing everything, they showed us the car, deliberately drove away the Mazda, and gave us an old Nissan, refusing our request to change. The reservation interface showed a Mazda model, but they said we'd need to pay an additional 2000 yen for it. In other places, we select the car first before confirming the booking. It was truly frustrating and ridiculous, especially since they kept mocking us in Japanese with their colleagues, saying we wanted a Mazda.

Reviewed: Oct 21, 2019

Excellent and professional service

Reviewed: Jul 20, 2024

There were many people, waited about 15 minutes, very polite

Reviewed: Jul 9, 2024

We had issues with our IDP which wasn't dated (error by Post Office in the UK) but it took an hour to convince Europcar/Times to accept it was valid. Otherwise the Times staff were helpful and the return drop off details very good.

Reviewed: Jul 24, 2019

Like: Car wasn't what we reserved. However, the performance of the car over the rental duration left us in no doubts that its performance was at least equal to, if not superior than, the one we had reserved. The staff were friendly and taught us how to use the in-vehicle GPS to navigate around, and gave many tips as to what to expect when driving in Tokyo.

Reviewed: Nov 6, 2017

The store closed early. We returned to the store around 8:50 PM, and there was no one there. We couldn't return the car, and no one answered the phone. When we called the service center, no one spoke English. Our flight was in the early hours of the next morning, and they actually asked us to change our flight to return the car the next morning. No one was willing to help, so we had to find a local friend to handle it. We've rented cars many times, and this is the first time a store hasn't called to confirm a return when the time was approaching. The store's English communication was also problematic. Our reservation was to return the car from 8 AM to 8 PM, but we picked up the car around 9 PM. We even asked the store if we could return the car at 9 PM, and they agreed. However, on the day of return, they closed before 9 PM. The store's closing time was supposed to be 9 PM. This is really outrageous!

Reviewed: Sep 7, 2015

Agreed to pick up and drop off the car at the airport exit, so no need to go to the store, very convenient

Reviewed: Jul 17, 2024

Very good

Reviewed: Jun 25, 2024

The 7-seat Toyota Alphard was shockingly old with more than 113280km on the odometer. It didn’t even have cruise control. I had never ever rented a car this old. The windshield got hit by a small stone on the highway causing a big crack, I was charged 13000 Japanese Yen for the windshield damage.

Reviewed: Jun 11, 2024

Attentive service and smooth communication

Reviewed: Jun 27, 2024

The condition of the car brought the general experience down a quite a bit. The cleanliness is quite poor and it didn't seem it has been cleaned before handing it to me. Quite a numerous function of the car isn't working, including rear camera, GPS, function keys on the steering wheel, etc.

Reviewed: Apr 28, 2024

The charges are not transparent at all, highly not recommended.

Reviewed: Feb 7, 2024

Satisfied

Reviewed: Mar 29, 2024

The car given is spacious however it is an old car. The car front car lights are not bright enough, wiper water is not refill and the car body is full of dims. Luckily, I took the video before we took over the car to prove we didn’t damage the car. The service crew in Tokyo is excellent and he gained most respect from us.

Reviewed: Dec 30, 2023

The car is very old and we pay the high price and expecting me to write good review not anymore

Reviewed: Dec 7, 2023

-

Reviewed: Nov 16, 2023

Everything was a breeze. Flexibility to arrange to return the car at our preferred location instead of the designated point for a fee.

Reviewed: Nov 7, 2023

The car was sufficient with enough space for all 7 of us. It was an older model and the GPS was only in Japanese but it was not an issue for us as we had our cell phones and an international data plan. The agent was in touch with us through whatsapp and was very responsive whenever we had a question or any other concern. They met us with the car at Tokyo airport at the start of our trup and also picked up the car from our hotel in Kyoto, which was very convenient and amazing in terms of service. Overall, we had no issues with the rental company or any of their agents. Despite the agent who met us for pickup and drop-off not speaking english, we got everything taken care of and all the documents squared away with no issue.

Reviewed: Aug 28, 2023

The pick up place was out of Haneda airport so had shuttle. The drop of place was also out in a different location

Reviewed: Dec 1, 2019

Dedicated airport transfer, the car is quite new

Reviewed: Feb 18, 2019

Member we’re very helpful and action was taken immediately when we needed assist for picking up the rental vehicle.

Reviewed: Jan 19, 2019

The service attitude was pleasant. There was no need to wait in line and the process was very quick.

Reviewed: Dec 5, 2018

No need to queue, very quick processing.

Reviewed: Mar 11, 2018

Direct pickup upon arrival, car delivered to the door

Reviewed: Apr 8, 2018