14 Car Rental Brands at New Chitose Airport (CTS)

The folks can converse in japanese as well as chinese or english.

Reviewed: Nov 18, 2024

The store is excellent, both pickup and return are efficient, and the staff's service attitude is great. It made our self-driving trip very enjoyable.

Reviewed: Jul 6, 2024

couldve been quicker

Reviewed: Apr 20, 2024

Excellent service

Reviewed: Mar 19, 2024

The overall service was excellent, and the efficiency was high as well.

Reviewed: Mar 15, 2024

All good

Reviewed: Oct 26, 2024

Average experience. I had purchased insurance through the rental platform but they claimed they could not find it at the pickup location. After showing them my insurance document, they seemed a bit unhappy.

Reviewed: May 25, 2024

Nissan Note was very new and it comes with 4-wheel drive!

Reviewed: Oct 10, 2024

Everything is good, they insisted to check the petrol receipt at the return station.

Reviewed: Jul 14, 2024

I wanted to get ETC card and Hokkaido Pass, but the communication was not so smoothly gone through. However, overall, it was a pleasant business with them.

Reviewed: Mar 6, 2024

Easy pick up and check in process. The shuttle is super easy to use at New Chitose Airport to the car rental location!

Reviewed: Dec 24, 2023

The service attitude is acceptable.

Reviewed: Oct 16, 2019

Pretty good

Reviewed: Aug 1, 2024

Speedy collection of car and very polite staff.

Reviewed: Jan 13, 2020

The receptionist was a lovely lady from Taiwan, very polite and helpful, resolved all my issues.

Reviewed: Aug 23, 2019

The wait time was a bit long, but the service attitude was good.

Reviewed: Aug 23, 2018

Renting the car was easy, but returning it was difficult.

Reviewed: Jul 29, 2024

Car very old model,

Reviewed: Aug 30, 2019

Friendly and good service with instructions.

Reviewed: Jul 22, 2024

Acceptable

Reviewed: Dec 14, 2023

The staff explained everything in detail and had a good attitude. The only issue was having to back up a few kilometers to the rental location, which was unexpected.

Reviewed: Aug 23, 2019

Good service and friendly attitude. They recommended a highway toll package suitable for our trip.

Reviewed: Oct 11, 2016

日産Daysでしたが なにもかも順調で良かったです

Reviewed: Jun 23, 2019

Check engine oil warning light came on after two days. The gas station attendant helped me call the rental company to confirm the type and added oil. Feels like the inspection wasn't thorough enough.

Reviewed: Jul 1, 2024

It's okay.

Reviewed: May 12, 2024

清潔な車体。 スタッフの応対が理解できるけど杓子定規なのは気になるところ。

Reviewed: Dec 5, 2019

The pick-up process was lengthy, but returning the car was very easy.

Reviewed: Oct 7, 2019

Counter staff was helpful, however, no sure why i have to wait for 45 min in the airport to be picked up by the shuttle bus service to Times!

Reviewed: Aug 21, 2019

Excellent experience !

Reviewed: Dec 27, 2023

The cars are not at airport and we had to take shuttle bus for 15 mins. Waiting time for shuttle meant that total 30 mins was spent getting to counter and keys

Reviewed: Dec 24, 2023

Like: Very helpful
Dislike: Confusing about insurance, not sure if they understood l had insurance covering excess

Reviewed: Jul 6, 2018

You only need a driver's license issued by a contracting country of the 1949 Geneva Convention and an IDP. The passport doesn't need to be issued by the same country.

Reviewed: Sep 8, 2017

Apart from one staff member in a red uniform whose lack of smile and stiff conversation made me somewhat dissatisfied, the other employees were very friendly and had a good sense of service. Moreover, the car I received was different from the one I booked, and the store didn’t explain this when I picked up the car. It wasn’t until I returned the car and inquired that the staff said it was because the original model didn't have snow tires, so they replaced it with one that did. I bought insurance at the store, but when I called to discuss return details, the staff initially claimed we hadn’t purchased any insurance. It wasn't until I insisted she check carefully that she realized we had full coverage. This is my experience feedback.

Reviewed: Dec 16, 2023

The people where super efficient and friendly. I will definitely recommend them to others and will use them again

Reviewed: Feb 17, 2020

Atencion excelente y un trato muy bueno y amable

Reviewed: Feb 3, 2020

Car and staff were good and friendly. Good thing i booked and got a 4wd prius as i believe that is super helpful to drive in snow (without ice chain on wheels). Car infotaiment wasnt friendly. Ended up without music most of the time and only occasional radio every now amd then in the city

Reviewed: Nov 22, 2019

No issues at all

Reviewed: Sep 26, 2019

We had a great experience with the vendor and I recommend them.

Reviewed: Sep 26, 2019

Staff was helpful. Didn't take long for the whole pick up process. Free GPS, ETC rental and even a tank of gas! Excellent value for money!

Reviewed: Sep 9, 2019

Good service, so convenient!

Reviewed: Jan 9, 2020

We arrived in Sapporo very late, but the staff was very professional.

Reviewed: Feb 25, 2019

Although there were some language barriers, we were able to understand each other. The staff was very friendly and even gave me a ride to the JR station after I returned the car.

Reviewed: Dec 29, 2019

Smooth shuttle service to pick up location from the airport. Excellent customer service.

Reviewed: Sep 22, 2019

Need to make prior reservation for renting of ETC card (Hokkaido Expressway Pass).

Reviewed: Sep 22, 2019

It is better if there is a new car or not too aged car to be offered, since this time they had reserved a car which is run over 20k km already. But the staff in Japan service is good and polite, just the location of car pick up and drop off in Sapporo seems too far away from Airport.

Reviewed: Jun 27, 2019

I use Google Map instead of the car gps, not so user friendly for me. Remember to mark your location when you pickup the car.

Reviewed: Apr 25, 2019

The Honda rental car company should update the new address on the webpage. It took me times on finding the exact location for returning the rental car.

Reviewed: Apr 23, 2019

The car was not good. Dirty. Not cleaned outside for rental. The front window rain blade was too old that the plastic would not effectively wripped off the rain.

Reviewed: Jun 18, 2019