21 Car Rental Brands at Tokyo Narita Airport (NRT)

The Car exceeded our expectation, the service also, highly recommended. If you are planning to drive there make sure to take the card for road tax as you will be constantly paying it and there won’t be other option in some cases than the automatic payment.

Reviewed: Sep 26, 2024

I expected that I might be late in return the car when I rented it because I was travelling with 2 kids. As QEEQ suggested, I checked with Times staff when I rented the car. Times staff at the airport counter told me that JPY880 per hour, JPY1760 for 2 hours. However, when I returned the car at Times store, another Times staff charged me 6000 JPY. They said 2-hour is within 1-6 hour range, so that 6-hour charge applied. No time for me to argue as I was rushing to the airport.

Reviewed: Sep 9, 2024

Not satisfied

Reviewed: Jul 14, 2024

The staff at the airport, who are from Hong Kong, were quite friendly.

Reviewed: Jul 6, 2024

The car provided was not the one I reserved. They said it's the same class, but the reservation prices were different.

Reviewed: Nov 5, 2023

Very satisfied!

Reviewed: Jul 20, 2024

They can deliver the car to the hotel

Reviewed: Jul 8, 2024

I initially booked a Toyota Alphard, but ended up with an old, worn-out Toyota Voxy. This car seemed to be over ten years old with discolored headlights. The interior was extremely cramped; we had to stack our luggage three tiers high just to fit everything in. It felt torturous sitting inside. I had booked snow tires, but the car couldn't handle a slight snowy incline in Karuizawa, and we couldn't reach our hotel. We had to call the hotel at 10:00 PM to send a car to pick us up, which was quite embarrassing. I've rented cars abroad many times, but this was by far the worst experience.

Reviewed: Feb 17, 2024

Terrible! Forced extra charges. The car shown in the rental pictures was from 2018, but the one I got was over ten years old. This company is a scam. Do not choose them.

Reviewed: Jan 20, 2024

The Rental company met our expectation. I would like to book again with them.

Reviewed: Jul 7, 2024

Very convenient, the car was very clean, and the service was excellent.

Reviewed: May 4, 2024

Very satisfied

Reviewed: Jan 30, 2024

Very satisfied

Reviewed: Jun 17, 2024

Satisfied

Reviewed: Jun 12, 2024

Excellent service

Reviewed: Apr 1, 2024

Excellent

Reviewed: Mar 8, 2024

Very satisfied

Reviewed: Feb 17, 2024

Pick up was inflexible. My baggage was lost and I requested them to wait but they were not able to. In the end I came out 1 hour late as I needed time to settle the admin and they left. I had to go to the city to pick it up costing us a lot of inconvenience and money

Reviewed: May 26, 2024

- Customer service was very proactive in reaching out once the booking is confirmed. Along the way till the collection, there was regular touch point to finalise my booking to add snow tyres, etc rental etc - Pick up at Airport which is very helpful. They were in contact to help me locate them - No counter at the airport, handover was carried out at the carpark - Handover was in Tokyo at my hotel which is very convenient - Rather surprised and disappointed with the condition of the car. Rather old, lots of scratches and just look unappealing - Performance of the car was average. The car lacks power and it is especially challenging in Japan's hilly condition

Reviewed: Jan 17, 2024

There was no staff at the airport counter, but fortunately, there was a direct phone line. However, no Chinese service was available.

Reviewed: Apr 26, 2024

Overall good

Reviewed: Apr 10, 2024

Not bad

Reviewed: Jan 2, 2024

Overcharging, unclear billing details, customer service knows nothing.

Reviewed: Jan 1, 2024

Very good

Reviewed: Jan 8, 2016

The only issue is you have to find their shuttle van service to the pick up location. Regarding the rides I do not like the electronic rear mirror. Totally not use to it, sometimes the screen brightness gets dim and it’s very unsafe.

Reviewed: Dec 6, 2023

Good service. They didn’t have the car type we booked so they upgraded a bigger car for us.

Reviewed: Feb 20, 2020

I have to wait for a long time to get a car because there is one staff at counter service. The car exceeded my expectations, a lot of space for luggage and save oil.

Reviewed: Feb 10, 2020

I rented a car with my Australian driver's license, and it took an hour of repeated checks to confirm my eligibility. If you have a so-called international driver's license translated from Taobao, don't bother; you won't be able to rent a car.

Reviewed: Jan 6, 2020

The drop off was a nightmare. We keyed in the map code as instructed and was lead to a point where we cannot find the drop off point. Asking people around us didn't help. The number given is not contactable. Had to call the airport branch and was asked to call the customer service number, and was then informed that we have to key in the phone number(which was different) into the gps. They then explain that we have to drive down to the basement, which was not obvious. Better provided information from the start would have helped.

Reviewed: Dec 5, 2019

Very good

Reviewed: Dec 30, 2019

Samurai Car Rental indeed live to the expectation. Great service,and hassle free. Their return process doesn't require you to return in full tank,which really a big advantage. New car as well,so you can be assured of the car condition is tip top.

Reviewed: Dec 21, 2019

The kind people at Samurai looked after us very well - of course it is only car hire but they were very efficient and our choice of car was just right - would definitely use them again.

Reviewed: Nov 18, 2019

Car service staff were very attentive. Even going so far as to provide snacks for the kids while waiting. Car was small due to my preference but everything else was on point. Although was hoping that I could have gotten the electronic card for toll ways but not too much of an issue for this.

Reviewed: Nov 15, 2019

Quick shuttle pickup from the airport but a bit of a struggle to communicate in English when requesting the shuttle. An older microvan car, mechanically in good condition. Drove 1600 Kms without any issues. Small cars are preferable in Japan if you want to drive on narrow local roads.

Reviewed: Nov 6, 2019

Convenient

Reviewed: Dec 2, 2019

Average

Reviewed: Apr 13, 2019

Like: The mountains with dense forests, the expressways that got us places in a reasonable time. The considerate drivers, no one toots or says angry things - they are too polite for that. ( Although I did get one toot in 14 days, a fair cop. I had to desperately cross three lanes to get to an exit before the lights changed. A big white car came out of nowhere tooted at me, we merged but didn't touch for a few seconds, I slowed down and he took off ahead. Phew!) The Japanese people are friendly everywhere in the country. The island of Hokkaido; it's less populated and it was great to see rice paddies, open fields and green hills. I loved going up into the mountains with our car and going through tree tunnels and seeing waterfalls. The 7/11 and Lawson stores; they had very good made up Japanese and Western meals and yummy sandwiches plus all the usual mini mart products. They have good carparks right outside the store. Having the car meant we could get to out of the way places, there was always hotel or guest house nearby. Mt Fuji, so good we had to stay there twice. The lakes nearby are lovely. Our car was a cross between a shopping trolley and a hairdryer but it was a nifty little car. Lots of interesting things to see - Rabbit Island, shrines on the top of mountains, gorges with rapids and waterfalls, Tokyo from the Tokyo Tower and lots, lots more.
Dislike: I read on Google that we couldn't get an ETC card but now I read that foreign visitors can get a 14 day Expressway Pass for 34000 yen. I am confused. Our car didn't have a device to signal the toll gates but could we have got one. An ETC card would have saved a lot of toll fees. On most of southern Honshu nearly every bit of the flat land has houses, factories and commercial buildings. Finally got to some open space north of Tokyo and saw rice paddies. Very few animals? No goats, sheep, chooks, ducks, pigs or birds. There were crows and a few ibis. Most animal farming seems to be done in huge sheds,

Reviewed: May 25, 2018

All up to expectation.

Reviewed: Nov 25, 2019

The provided car's trunk was too small with insufficient space. I wasn't allowed to upgrade even if I was willing to pay extra, and they claimed they had no other cars. The staff didn't make any effort to find a solution.

Reviewed: May 17, 2018

Satisfied, the staff were very friendly.

Reviewed: Feb 26, 2019