The staff in Hobart were great and the digital systems worked extremely smoothly - great experience.
There were no staff to drop the keys off to in Launceston and no instructions at the counter, we were advised where we could drop the keys by another companies agent.
Ordered a small SUV, order was confirmed.
Then few hours before my trip I was told that car is unavailable and only car available was a large SUV which was $30 dearer. I had no choice but to take this car as I needed a car and only a short period of time until my trip start.
The large SUV was well over my budget, but I urgently required a car.
The vehicle had a mark on the front bumper which was I picked up on and the agreement paper work needed redoing to add this. Still a little bit of rubbish in the compartments. Otherwise Excellent staff.
There should be an express lane for those that have pre purchased / booked prior to collection of the
vehicle. The instruction emailed regarding the collection of key wasn't how it was and therefore we found ourselves waiting for a while in the queue. The car wasn't easy to find in the car park. There should be a detailed description given by the staff eg make, colour etc. Car (Camry) seemed old and consumed a lot of petrol. Wasn't what I ordered but understand that sometimes you don't get what was requested.
About QEEQ:8.0/10
Easy to understand and book, however, instructions regarding the collection of key wasn't the case.
Excellent with reminders and also got some money back as indicated. Very happy with EasyRentCars. Will recommend to others and will book with it again. Overall, very good experience.
“Good experience had with Alamo, counter is easy to find at Hobart Terminal.”
About Alamo:9.0/10
Counter staffs are helpful and condition of car rented was as posted, although slightly dirty on the exterior with remains of road kills but overall still acceptable. Nothing to complain. Hassle free
Didn't get a damage report or rental agreement as only 1 person looking after 10, 45 min wait.
Car had no guts going up hills for tassie cond. Had lights on high beam didn't know, then when took of I light didn't work.
There was supposed to be a pick up at the airport but no one was there, apparently they got the arrival time of the flight wrong however if they know where you are comiong from surely they would have sufficient common sense to check the flight time ??
I was also given a wrong phone number & had it not been for the assistance of another company would never have found out who or where they were
Once we had the vehicle all was fine & it was clean , neat & tidy , we soon forgot the pick up issues
Great experience with Yesdrive in Hobart. Not normally a fan of offsite car rentals but the price was much better than those in the terminal. Pick up and drop off was quick and easy. Staff were super nice and the car was perfect for our Tassie round trip. Great value, would use again.
Bit confusing as to who is who in this process; Trip v Bargain v EasyRent? Desk at Hobart not signed so followed map link sent to us in email and ended up in car park at rental kiosk no longer used by anybody. Apart from the confusion on pickup, the experience overall was really good; staff at airport were great and car was clean, economical and very well priced.
Staff were very friendly and helpful both at drop off and pick up. The car was better than we thought it would be. We would happily use Thrifty again.
About QEEQ:10.0/10
We were happy we booked through Easyrentcars. I was a bit nervous at first but was pleasantly surprised. The rates were good and the car was great, better than we thought it would be. We picked the cheapest car on the list so were more than haopy with the car we got. Just a little confusion at pick up as neither the Thrifty staff or myself could find the booking reference number which they needed to complete the booking. All sorted in the end. Thank you for a good experience.
The car met expectations, the customer service was flawless, very friendly and helpful, I could not have asked for a better hire car experience
About QEEQ:10.0/10
The booking platform was easy to navigate and a welcome change, price drop didn't offer any benefit on this occasion though remain more than happy with the overall experience
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