Had booked a medium size SUV but was first being given a small SUV. When I pointed this out the people at check in were able to quickly change it but was lucky a medium SUV was available.
Poor poor condition. Picked up the car and 15 minutes into driving, indicator showed low tyre pressure to one of the back wheels. Went to a gas station and got the tyre pressure filled back up. Checked the tyre and noticed a small nail on it. Tried calling the hotline for assistance but wasn’t able to get through. Finally after 2 hours someone answered and send a guy over to fix the tyre. Long story short, the guy who came over for the repair said this was not a recent damage but happened more than 6 hours at least means no way it was damaged on my hands. Poor customer service at Sydney airport. Big no no to get cars from them....
booked GLA180, got a C200, which is a bit small for my size. Overall experience is pretty good, counter is easy to find and i didnt need to wait for long time to pick up the car. pick up and drop off is self service, could be a bit tricky for newbies.
About QEEQ:10.0/10
easy to use and the rebooking feature works pretty well
The counter staff were not sure about car category and tried to offer lower category!!. Also, they should maintain courtesy and should not give remarks about clients' countries of origin that might not be acceptable.
They shouldn’t be used
We had to wait long hours until they came
Phone number that was provided was switched off and when on it’s busy
Finally they came to pick us with small car and advised us that they will take us to their office to pick up the car
I told that’s why I have booked 7 seater
Which I had to go with 25 mins drive time to take the car which they were very slow
And they was trying to wash the car while I paper work finished to pick up the car
Same thing on drop off I told them they said
They will send two person but
Their boss was not answering the call I had the driver number and he was saying he is busy he can not come to the airport
We waited long hours
We was about to miss our flights which they refused to check us in after several discussions and request they checked us in
But we was running to the gate with you he children also they have not refunded our bond for over $500
About QEEQ:9.0/10
Please get our bonds from them
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Stewie
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