Overall, it's pretty good, but the car pickup process took quite a while. It took about 40 minutes to complete the procedures and another 20 minutes to pick up the key from the back. However, the return process was quick, and there were no unexpected charges. I forgot to bring my physical Chinese driver's license this time, but I successfully picked up the car using the translated version of my electronic driver's license from the 12123 app. Photos of the Chinese driver's license are not accepted, so I advise everyone to be mindful and always carry the physical driver's license whenever possible.
The store couldn't find my reservation, which wasted an hour of my time and seriously affected my travel plans and mood. The vehicle model was completely different from what I booked—it was a lower-tier model with a different price. They responded claiming it was the same tier, which is absolutely nonsense.
I booked a RAV4, but every time I got a Corolla Cross instead. The reason given was always that the two cars belong to the same category. Why is the RAV4 never available? Rental location: Cape Town Airport.
The process was very efficient, both pickup and return were quick, but the car provided was an old model without a rearview camera, which was less convenient.
Very satisfied. The staff at the car rental service were exceptionally friendly. I don’t speak English, but they were very enthusiastic about helping me.
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