“Everything was good until they billed you for a scratch without any acknowledgement from both sides”
About Budget:8.7/10
Everything was running smoothly until you return your car.
The staff didn't informed us that we had the right to request a Budget staff to counter-check again, the car condition during collection & collect an inspection chit from them before driving off.
Upon returning, they found a small scratch above the side window near the car roof & asked me whether I had any "inspection chit" during car collection & I said "No". INLn the returning document, they wrote "everything is returned as it is" & didn't gave me any copy of the documents or acknowledgements that everything is okay.
A few days later, an email notifying me that a damaged bill was charged into my credit card. When I requested for further details, they just replied you with an email stating "It's all in the T&C. Please refer to it" ... After that, they have not replied to any of my emails seeking further enquiries & explanations of my situation.
A very dissatisfied return indeed.
I like the fact that easyrentcars bundled together the super coverage which eliminates the hassles of entertaining the upsell of insurances at the counter. Now i can just say i dont need it since i already opted for the the super coverage with 0 excess covering all. This is the best abt easycarrents!
“I thought I was hiring from a company called easy rent, who were not at the airport.”
About Budget:7.3/10
The car was great, just finding out where to pick it up from was frustrating. You should have told me to collect from Budget. Had a long queue once I found out.
Rented a car from Nov11th to Nov23rd in Cape Town South Africa.
At the counter, they pushed me with an « upgrade » for an increase of R1961 over the price already paid with "Easyrentcars". Finally, they charged me about R3150 on my card on the same day and I saw it when I received my account during december. They don't answer to my demands for a refund. A SCAM !!
A nice plus to this situation is that there were some scratchs on a hub cover when I took charge of the car but the staff told me itw as so light, itw as nothing. After returning the car, they now want to charge me almost $100 for ONE hub cap !! ANOTHER SCAM !!??
the car was super great, and new ( only doing over 1000 KM )
we loved it and the family enjoyed it.
the staff on the airport was so kind and helpful, she was helping with a smile.
About QEEQ:10.0/10
the platform is super easy and it works great with comparing all the sites and find the best price.
had the price drop protractor but did't notice a different and i'm assuming the price didn't go lower than the booked one.
one suggestion, it would be great to be able to chose the exact vehicle instead of ( this car or similar .. like you see an image for a Mercedes and then you end up with VW for example )
The car was fine but ultra sensitive acceleration and braking made it a pretty bumpy ride. Ended up always starting in second gear which was better but a bit strange?
After i left the airport i saw the petrol tank was just below the FULL mark.
I only did 74km but when I filled petrol, it took 12.022 litres with a total of R161.34
I brought this up with the person at the drop off point and also showed him my receipt.
He promised to adjust and request a refund.
In addition to credit and debit cards, you can now pay for online car rentals with cryptocurrency! Bitcoin (BTC), Ethereum (ETH), and Bitcoin Cash (BCH) are accepted. Curious about how long a Bitcoin transaction takes or how to pay with Bitcoin? Read our FAQs for more details.
This site uses cookies. By continuing to browse the site, you are agreeing to our use of cookies. You can disable cookies at any time within your browser settings.OKRead More
Customer Service
A.Chohan
-
-
-
-
View more >LIM
-
-
-
-
View more >K.Punjabi
-
-
-
-
View more >-
-
-
-
View more >C.Kosky
-
-
-
-
View more >-
-
-
-
View more >-
-
-
-
View more >-
-
-
-
View more >Carter Parker
-
-
-
-
View more >W.Schellingerhout
-
-
-
-
View more >L.Tasse
-
-
-
-
View more >ALHASAN
-
-
-
-
View more >-
-
-
-
View more >A. Chohan
-
-
-
-
View more >S.RUEL
-
-
-
-
View more >Griffith Anderson
-
-
-
-
View more >-
-
-
-
View more >Sandy Jenny
-
-
-
-
View more >Car Rental Brands Ranked In Cape Town
Pay for Car Rentals with Crypto