The size of the vehicle did not correspond to the one I rented. When I pointed out to the staff the situation, they indicated to me that the reservation code corresponded to a vehicle of the Nissan March scheme, which although it was in good condition, it was much smaller than the size of a volswagen golf that was the I rented. The company explained to me that my reservation had the CCMR sip code that corresponds to a Nissan March and not a Volswagen Golf, so there was no way I could get a bigger car with the payment I made.
Service was a bit strange. Representative at the desk told us that as soon as he saw us, millenials, he knew we wouldn't be giving him any commission. Also, they give you the car absolutely empty of fuel and there is no fuel station around. They know it's impossible to bring back a car empty so they make profit on the fact that people bring back the car with fuel in it...
“Poor:
- Is not located in the address showed at .com
- The value was higher than expected”
About America Car Rental:6.7/10
- Opportunity on improve picking up process
- Customer mindset training
- Better lobby and facilities
- Improve and make easier the process
- All Customers show been dissatisfaction in the time I was
- Setting of indicators of satisfaction
Todo muy bien, a excepción de que a mi llegada la oficina estaba cerrada, tuve que hablar, una señorita me contestó de malas, y de ahí tardaron 40 minutos en ir a abrir
The car was not the one we choose, so the insurance was more expensive. The car was delivered 1h after the rental agreement. The interior of the car was very dirty.
Le délai pour prendre la voiture a été trop longue. La personne que m'a donné la voiture a été trop insistente pour que je prendre une assurance additionnel.
“Typical car hire experience - slow collection process with insurance up sell - otherwise great”
About Hertz:8.3/10
Had a long wait to collect the car from Hertz standing in the queue with up sell to go premium and jump to the front. Tried to sell additional insurance to me using scare tactics despite explaining I had an annual policy covering the excess and didn’t want it. Car was clean except on front where washer fluid was probably spilt during a top-up. Taking photos of the condition of the car and emailing to the customer is a nice innovation by Hertz. Car was problem free throughout hire. Dropping off the car was super easy and quick. If only the collection could be like this.
About QEEQ:10.0/10
Simple and efficient booking. I have used before and will use again.
Worst company ever. Hertz cancun is a pure robbery. You are in front of Mexican sales guys in Armani jeans doing all they can to scare you and charge you their high insurance coverage. On which they surely have a huge commission. They fear you about Mexico and it’s roads, use poor sales speech but you have no choice to take it because for me it was either their insurance to pay or a huge drop off fee in another location. I had to pay 1200$ instead of the 480$ in my easyrent voucher. Worst holidays start ever
“fue trato amable la unidad en buen estado mecanico pero muy golpeada en su carroceria, en general 7”
About MEX:7.0/10
EL proceso de renta es de mucha desconfoanza pero el vehiculo viene muy peromuy golpeado , con varios golpes , nunca me habia tocado una unidad asi, su funcionamiento estaba bien pero la estetica por golpes era muy mala !!!! creo que no deben exhibir asi los carros que representan su marca.
The service at American rent a car was terrible Rude nasty stupid .... never get pick up from air port have to pay a taxi cab ....... over charge on the price.... drunk guy in the counter......
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HON MO KUNG
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