Like: Car was low mileage and in good condition. Staff were friendly and efficient. Dislike: High excess - There was an opportunity to lower it to zero but the additional cost meant the hire deal would not have been competitive.
The car was badly scored and dented and when I raised this with the Hertz staff member he said he knew and the vehicle had 36 items of damage listed. The pick up bus took over 30 minutes to pick us up from the airport and when I tried to call the Hertz number received an automated answer saying no one was available. When eventually we arrived at Manchester rental area the staff said they were sorry for the delay but had a member of staff off sick. Overall a very poor experience from Hertz which let down the Easyrental experience.
Like: The whole process of picking up and dropping off was efficient. Dislike: none
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Happy with Hertz Elgin
Dislike: High excess - There was an opportunity to lower it to zero but the additional cost meant the hire deal would not have been competitive.
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