Pickup was very efficient, but returning the car was somewhat troublesome as parking fees were required, and the car was not rented or returned with a full tank.
Renting and returning the car was great, no issues at all. Just be aware of the RTA parking fines in Dubai. If you don't pay in advance at the parking lot and pay afterward, you might get a fine of 165 dirhams.
When picking up the car, they didn't inform me where to park when returning it to Dubai Mall, nor did they mention there would be additional fees if not returned at the airport.
When returning the car at 9 PM during the shopping season, there were no parking spaces available, so I parked in the fashion area of Dubai Mall. The person at the front desk told me that I must park in Cinema B2. I told them the mall is too big and I don’t know my way around, could I have some more time to find a spot. A woman with a bad attitude said they would only give me an extra half-hour. I ended up taking a wrong turn in the parking lot—Dubai's roads are very complicated. Each wrong turn meant a significant detour to get back, and eventually, I accidentally exited the parking lot, had to queue to get back in, and only then found the designated spot, which took over an hour.
I've never experienced any difficulties with Thrifty in the past, but here in Abu Dhabi. It started with the pick-up. I was an hour earlier then indicated and this gave already difficulties while the car was ready.
Finally I was an hour late due to d-tours because of road works and a crying baby that required a bottle. Without any empathy I had to pay 189 AED extra for that single hour which also included 26AED Parking costs which is nowhere described! which is equal to 2.5 days rental...
Where
About QEEQ:8.0/10
Not all details about the terms and conditions where shown. I.e. Parking costs that have to be paid where not clear.
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Customer Service
Good experience
Dislike: I didn’t get the same vehicle as I reserved
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