Excellent

Car reserved unavailable. Substituted with car with reduced luggage capacity. Was told if I didn't take their extra insurance (US$103) police would seize the car and leave me stranded if I was stopped by them for any reason. Advantage employee at counter lied to me and ripped us off. Never again!

You should not facilitate bookings at companies that employ dishonest cheats at the counter.

The car smelled like smoke and was kind of beat up

The car did not meet my expectations. The tires were out of balance, it needed a steering alignment, the windshield wipers needed to be replaced, the outside of the windshield had something on it that made it difficult for rain to clear off, and the inside of the windshield had something on it that I had to clean off in order to see clearly. Other than those issues the car did well and was a decent car.

The Easyrentcars website was easy to navigate and use. I would use again.

What could have been better? Well, we booked a 5 seat Intermediate SUV. When we got to the counter we were told that the SUV we booked only had 4 seat belts. There was/is no correlation between seat belts and seats as booked online (this was confirmed on the phone later). Then the $700+ 'upgrade' to fix the issue, but wait now it's $500, now it's $400 because you seem nice... Never mind the effort to double charge me for insurance, since it was already on the computer... oops. Besides that, as expected.

I booked a mid-sized SUV (Toyota Rav 4), but was informed at the counter this agency did not have Toyotas, and I was given a Jeep Renegade. Experience led me to believe this is a smaller noisier vehicle. I ended up paying an additional $15/day for an upgrade. If I would have known at the time of booking, I would have booked a different vehicle at the outset.