Horrible experience. Horrible customer service.

United States

Reviewed: Thu, Mar 21, 2019

About TU Florida: 2.0 /10

I arrived at the location and the person that was supposed to take care of me wasn’t there. Instead I was greeted by a very angry man, that wanted to sale me unnecessary options and started yelling at me when I just wanted what I paid for. This company makes false advertising on the easyrentcars.com website to get you to pick them and try to charge you MORE than the average cost of a similar car. Also trying to add fees that they says are mandatory but there are not. The person literally kicked me out of the agency saying I was crazy to pretend getting a car at this price. The price that they advertised. DO NOT RENT FROM THEM!! Horrible experience..!!!

Standard | Volkswagen Jetta or similar

1 days rental

Relevant Reviews on TU Florida TU FLORIDA RENT A CAR

E.Manzano

United States

1 days rental

Economy | Toyota Yaris or similar

Reviewed: Fri, Jul 19, 2019

“Terrible”

About TU Florida: 4.3 /10

I was given a vehicle with expired registration and agent wanted me to continue driving that vehicle. I then was in a accident and agent refused to give me another vehicle.

About QEEQ: 8.0 /10

L.Garcia

United States

1 days rental

Economy | Toyota Yaris or similar

Reviewed: Fri, May 3, 2019

“It was difficult to find TU Florida. I thought it was going to have its own office in the airport.”

About TU Florida: 8.0 /10

The service was great! One thing I would suggest is to have a more convenient drop-off and pick up location.

About QEEQ: 8.0 /10

Please include drop-off and pick-up locations into reservation so we can plan accordingly.

A.Nasthas

United States

1 days rental

Economy | Toyota Yaris or similar

Reviewed: Wed, Apr 24, 2019

“i got charged double the amount that I had payed online. ALso, my gps didnt work. The car was noisy.”

About TU Florida: 6.3 /10

I would have liked honesty with the price. I payed for something online and ended up paying double the amount. Also, my GPS didnt work, even though I payed for it. I wrote to them and I got ignored. The car was nosiy, and I was scared of driving it on the road.

R.Elamin

United States

1 days rental

Compact | Nissan Versa or similar

Reviewed: Thu, Apr 11, 2019

“They gave my car away because I didn't prepaid the whole amount. They called me to tell me they were”

About TU Florida: 2.0 /10

They gave my car away because I didn't prepaid the whole amount. They called me to tell me they were giving it away and I missed my cousin wedding in Orlando.