The Hertz and dollar said they only use a chip not swipe and my chip couldn’t and they refuse to sw

Arrived quite late so Dollar counter was closed but a clear notice pointed us to Hertz in the pick up centre. The process took a very short time as we were the only customers picking up. Very efficient.

Pick up process was quite slow as card machine did not work. Had to use other persons card and add additional driver fee which was not expected. Staff were friendly but whole process took longer than I have experienced in the past. However the person checking the car back in was unnecessarily rude. Did not have rental agreement to hand on arrival so he started to raise his voice to us and barking that it was impossible to rent without one. Suggested that we had not been given to us that morning accused us of lying. Really not what was expected when the rest of the staff were so pleasant. The staff member in the office said it was fine that we did not have it and perhaps we hadnt been given it - mistakes happen. There is a way to speak to people and the person checking the car did not know how - zero customer service skills.

Good price Website can be a bit hard to read when given options Overall easy to use

Like: All of your staff were extremely friendly and personable.

Like: Awesome experience overall.
Dislike: Nothing.

Like: Good mileage......very comfortable.