1. Picking up and dropping off the car at the same place is very convenient.
2. The car provided was not the one I reserved, even though I confirmed it in advance; the front desk's response was useless. When I went to pick up the car, it wasn't a Rav4.
3. The full tank should be over 426 miles, but the car had only about 385 miles when picked up. Because we had to travel a long distance, even after refueling to full before returning, it was still around 400 miles. We showed the receipt to the staff, but they insisted on charging us. Why require a full tank on return if it's not provided with a full tank in the first place?
The queue was organized despite the large crowd, and the hall was spacious.
About QEEQ:10.0/10
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Customer Service
Amazing!
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