The counter service was awful. Took forever at pickup and then at drop off I didn’t think anyone was ever going to come out and check me out. I had to walk inside twice, we missed a shuttle.
“Worst service. They never called to inform me that they didnt have a car for me & left me stranded”
About ACE:2.0/10
Zero stars. Never got a car! I will never use them again. They are unreliable and do not know how to do business and treat customers terribly. Instead of calling me to inform me that they did not have a car available they left me stranded at the airport late at night. Couldn't get in touch with someone for my refund. Horrible.
There was a very long wait to get the car. It wasn't the car I reserved. There were a lot of hidden fees. I had to pay a 250 deposit and 100 dollars for a toll package from ACE. I asked if I brought the car back earlier if I would get refunded they said no refunds. I wasn't the only person that was there that was unhappy. There were 4 others there that were unhappy. WOULD NOT RECOMMEND ACE to an ENEMY. Worst rental car service ever.
Facility was dirty; counter staff was not friendly; added some charges (not outrageous, but unexpected). Overall was OK at best, but I hate getting overcharged last minute.
I was expecting a Jeep Grand Cherokee and got some lower to the ground foreign car. (Not close to similar)
I am glad I didn't have 5 people -- we would have been squished. The service was good. The only problem I had was because the guy took the rental car away so fast I left my glasses in it.
About QEEQ:10.0/10
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