The additional charge and poor communication on arrival at Minorca airport ruined the experience.

Nice car. No problems with care or renting.

Web site works well.

The car was in a different bay and location of where I was told and the documentation given. This caused a big delay and made me go back to the terminal, which was not ideal as it was already late and my son is 4 years old. Apart from the pick up problems, the signage for drop off is insufficient and poor and was acknowledged by the staff member at drop off. I would like to know if Dollar are prepared to offer a full explanation and some offer of compensation.

We struggle to get a car confirmed to be large enough to carry our luggage. This is in part due to the requirements of my disabled daughter. Dollar "upgraded" the car, however in truth this was not an upgrade and we struggled with luggage space.

Like: Great car for the price and the people at Dollar’s HQ were excellent. Hiring a car for the week didn’t cost much more than taxi transfers from the airport and saved us money on food shopping and other trips. Was sad to drop the brand new Polo back at the airport!
Dislike: Googlemaps link to the hire meet up spot at the airport didn’t work and so it took a bit of a ramble around the airport car parking/ meeting points to find the transfer van which takes you to the car hire centre on the nearby industrial estate.

Like: I was lucky to be the first in the queue (both pick-up and drop-off), so got a very quick, polite and efficient service.
Dislike: I reserved a manual car, but got an automatic one which I never drove before. I don't speak Spanish, so did not understand well how to use it. Fortunately they were able to exchange it for a manual car. There is no way I would accept an automatic car as I was on my own, did a lot of driving and would feel unsafe to drive a car different from what I am used to.