Worst rental experience ever

Tracy the pick up desk associate, was pushy and tried hard to scare us in order to sell more services and insurance which we had. She started threatening we weren’t cover for a second driver which we were and that we had to pay a daily extra fee. She was really aggressive. Dollar never again!

Everything went well with Qeeq.

画像でjeepだったのでjeepを期待していましたが用意がありませんでした。 車種を選べないのは理解していますが、心情としては残念でした。

値下げプロテクターが機能し、節約できました。

Car had more room than I thought.

Don’t know if the Price Protector worked yet?

Nachelle went out of her way to help me, as I showed up a day early needing a car. This was a Saturday, and you had very few available - she was very kind and told me ‘she would find a way to make it work.’ Indeed, a car got quickly cleaned and I drove it away. Murray was also kind and funny - I noticed how friendly and warm the team were with one another, which is a very good sign in any workplace. I would definitely recommend Dollar, based on my experience - and will be a repeat customer when in Detroit.

Like: Nothing
Dislike: I get to the counter and am told they can't release the car because it was booked as an international reservation and I needed an international drivers license. I chatted online with your company while I was there and was told that my reservation couldn't be switched to a domestic reservation and to just rent a car from Dollar anyway and that would be reimbursed for the difference. To get the same deal would have cost me over $ 425 and I don't believe for a second that I would have been reimbursed. I had to go online and find another deal and had to wait another 1 hour and 15 minutes to book my car. I was at the car rental for 3 hours. This was completely UNACCEPTABLE !!!