Terrible customer service front desk and worst system, response time.
N.Khanal
United States
Reviewed: Tue, Apr 16, 2019
About Hertz:6.3/10
Service in the front desk was terrible. Booked vehicle was not available, they had only one similar vehicle in option but the guy in desk, he says we can't give you this vehicle because of security reason. He was about to say we are not able to provide any vehicle but after mechanic check, we finally get a vehicle and we spent more than an hour.
I asked off hour returned policy, he told we do not have dropbox but you can park in our parking lot and leave the key inside the vehicle and I asked twice just for make sure cause I have never done this thing, leave a key inside of the car, I guessed they have an extra key. Exactly I followed the instruction when I returned the car but they didnt close my account till a week later from car return day.
I keep calling to all the possible location, customer service, manager, pick up location the guy who was sell to me, keep telling the story but nobody able to solve the situation right a way. they keep charging $100 per day on my CC. seller guy told me you left a key inside the car so we are not able to get key from inside so we have to call AAA and whatever the charges you would be responsible for that, which is totally unfair.
I spent about 2 hours in a call every day after 5 days of return the vehicle. finally, I have seen they charge regular charges for one day but I am not quite happy with the overall system, service and response timing.
I had a deal with so many rental company but never had this kind of worst situation, what about my compensation?
There is a shuttle bus from the airport to the rental company, which is very convenient. Once you get off, you can go straight to the counter to complete the formalities, and the process is very fast, taking about five minutes per person. They simply asked if the car would be returned with a full tank, without trying to upsell anything. The most noteworthy incident during this car rental was that the car window was smashed on the second day, and my backpack was stolen. Fortunately, all valuables and important documents had been safely stored and were not stolen. After calling the police, the officers who arrived on the scene handled the case efficiently. It seemed like they were used to car window smashings and treated it as routine. The staff at the supermarket entrance even took me to another spot to see the shattered glass from the smashed car window, and they seemed very calm about the whole situation.
The counter staff was rude and condescending. The car I was finally offered was not sufficiently adjustable for me to be able to see over the dashboard.
About QEEQ:10.0/10
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Customer Service
Terrible customer service front desk and worst system, response time.
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