Incertidumbre y desasosiego en la recogida del coche.
R.Ribes Diaz
Spain
Reviewed: Tue, Aug 24, 2021
About Hertz:9.0/10
Le enseñe a la persona de Hertz el bona de QEEQ donde ponia que teniamos contratada una franquícia de 1100€ y no valió para nada. Me dijo que las condiciones de Hertz eran 1800€ de franquicia y nos vimos obligados a contratar un seguro que nos costó 100€ porqué la diferencia de 700€ Hizo que no tuviesemos suficiente saldo en la targeta. Por supuesto el señor del mostrador de Hertz echó toda la culpa al intermediario, en este caso QEEQ. Nos hemos sentido engañados.
About QEEQ:8.0/10
Le enseñe a la persona de Hertz el bona de QEEQ donde ponia que teniamos contratada una franquícia de 1100€ y no valió para nada. Me dijo que las condiciones de Hertz eran 1800€ de franquicia y nos vimos obligados a contratar un seguro que nos costó 100€ porqué la diferencia de 700€ Hizo que no tuviesemos suficiente saldo en la targeta. Por supuesto el señor del mostrador de Hertz echó toda la culpa al intermediario, en este caso QEEQ. Nos hemos sentido engañados.
This was an extremely poor car rental experience, full of various traps. It's not my first time renting a car abroad, but I've never seen such shameless behavior from a rental company. They insisted on having two credit cards, and since I forgot to bring the second one, they downgraded my car, which would have been acceptable. However, they charged a 350 euros car swap tax and said I had to buy a 400 euros full insurance unless I paid the tax. This is coercive insurance selling. And it didn't end there. When returning the car, they told me the 400 euros was before tax, and there was an additional 20% tax. Rentalcars.com, please evaluate if this is reasonable process and fair charge. To all future customers, don't be fooled by international brands. If Hertz continues like this, they will eventually be overtaken by competitors. Rentalcars.com also has some responsibility in the choice of suppliers. I suggest terminating cooperation with Hertz in Madrid to ensure customer interests. If a middleman loses customer trust, where is the competitiveness? Additionally, I reserved a specific model, but a month before the trip, they notified me unilaterally that they could only provide a similar class. After complaints, they agreed to provide the specific model. I strongly doubt they even had my reserved model available that day.
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Incertidumbre y desasosiego en la recogida del coche.
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