Car was very terrible, old and damaged also some parts inside has broken. I have never seen something like that, and even tough i have purchased super insurance package from QEED they did not recognized this insurance and charged my credit card as 1200 € in case of any damage and told me they will refund it if i deliver car back without any damage. I did it, i have bring the car without any problem and they said they refunded this amount to my credit card back but today is the 3 rd day and still the 1200€ has not refunded and when i call them they tell me now may it takes 10/15 days!!!! Unbelievable and they never told me this while checking and even i did not understand why i need to charge this amount while i buyed the super insurance package from the rental platform (QEED)!!! Still i am waiting and i am nervous about it. I guess i will never use it this company again
About QEEQ:10.0/10
Nice platform without problem only i did not understand insurance policy. Why company not recognize my insurance package buyed from QEED. If they not recognize why we buy it?
The first interaction with the staff at Green Motion was really bad, the wait time was too long. But they try to do the best to help and fix the issues we've got on the renting process. For next time I think I prefer to pay a bit more and rent from someone else. Sorry Green Motion.
The rental company's attitude was extremely negative. Our team needed to rent a 7-seater MPV. Despite having already paid for full insurance on the platform, we were asked to pay an additional €300 to pick up the car. The money was not returned when we returned the car, serving as extra insurance. Essentially, we ended up paying for insurance twice on the same vehicle. Additionally, when the rental staff saw that we were hesitant to pay the extra amount, they left to have lunch and returned 40 minutes later. They then left again for a 20-minute smoke break without processing our order, and upon returning, made us queue up from the back. This caused a delay of over two hours, making the overall service extremely poor.
The pickup process was fine, but upon returning the car, there was some damage. They didn't handle it on the spot and asked me to wait for two business days. A week has passed and they still haven't provided a report or a receipt for the charge. The credit card preauthorization hasn't been lifted, and without a report, I can't file a claim.
podgorica airport team of greenmotion are trusty persons.
everything is ok.
About QEEQ:10.0/10
great service.
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