Was not given the car I booked and paid for. The one I got I had to return due to faults.
C.Little
Italy
Reviewed: Thu, Apr 18, 2019
About Keddy by Europcar:8.0/10
I booked a 7 seater car as I had 6 people in our party. I was given a long wheel base 9 seater mini bus. As soon as I drove it it was clear that the brakes needed repairing. I went straight back into the office but the representative had gone and closed up. I phoned the next day but no answer and finally got through the following day and returned the vehicle, not for a 7 seater as booked but another large minbus. Where we were staying in Rome this was a real problem as we couldnt get the van on the driveway. Please, if someone books a people carrier can you not give them a large bus which struggles to park or get down very narrow lanes. Thank you
Nos dieron unos coches de categoría inferior a los contratados y más pequeños y además tuvimos que pagar 100€ adicionales por cada coche.
Experiencia lamentable.
“Véhicule de qualité mais très endommagé. Mise à disposition très longue”
About Keddy by Europcar:6.3/10
Attente très longue au guichet et interminable pour sortir le véhicule du parking car véhicules garés devant et assistance de l employé débordé necessaire- plus d’une heure. sans compter trajet en bus pour le T2.Multiples rayures et dommages mais bonne qualité du véhicule. Courtoisie du personnel mais vraiment beaucoup trop long en plus en dimanche et à 11h du matin!
Le plus : possibilité de retourner le véhicule au terminal
“Frustrating - reasonable price, nice car but horrendous service on pick up and over the phone”
About Keddy by Europcar:6.0/10
Wait time and customer service upon collection were both the worst we have experienced.
Stating collection is "in terminal" is very misleading as you have to use a bus to the collection area.
Car was clean and in good condition, exactly what we needed for the trip.
Rental was reasonably priced.
About QEEQ:10.0/10
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Was not given the car I booked and paid for. The one I got I had to return due to faults.
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