I rented Hyundai Elantra, I gave Kia Soul. It is also good car but I don't think that this is the same class of car. I noticed after departure of rental parking a lot of glass pieces in the front, rear seats and in the trunk. It was dangerous for my health. I cleaned up carpets and trunk but it did not help. They were getting out from behind plastic pieces.Those pieces of glass was located in the trunk and front doors. I reporter it on buget station at the airport but they were helpless. I want to make a complain about condition of the car. I hope Budget or Easyrentcars will sort out this problem. Best regards, Krzysztof Jaron

No hassle experience. The Chevrolet Equinox was a great vehicle to drive and was in very good condition, almost new. The 'Blind Zone alert feature on the side view mirror while changing lanes was really great and helped a lot. The pick-up and Drop-Off process was very quick and efficient. Especially the drop-off was very smooth and efficient that it took less than 3 minutes to finish, even with some charges added for fuel level being less. Had an issue with 'Change Engine Oil Soon' warning on the dash board after 5 days of usage as it was time for oil change. Contacted both customer service on phone and Budget physical location in Lafayette, IN. I was told to continue with driving the vehicle, though I was not comfortable.

Во время регистрации постоянно пытаются впарить всевозможные дополнительные сервисы, которые даже не очевидны. Нужно постоянно на каждый вопрос отвечать «нет».

Всё отлично, финальная цена соответствует той, что получилась при бронировании. Машину дали даже выше классом.

I had booked for Ford Edge or equivalent. However when i went to the pick up point, neither Ford Edge was available nor equivalent. I had to escalate to Budget. However the Customer service at the pick point was good, she committed to give the car 4 hours later and call me at specific time. Fortunately she called exactly at the time and offered me Ford Explorer which was an upgrade to Ford Edge at no extra cost. Excellent service to make up for the initial failure.

We had our travel plans change and had to drop the car at a different location and time. It was a very stressful time as a family member is termanal and we needed to change everything. They were understanding and made things easier for us. Kudos to Austin out of the Flagstaff office for being helpful and understading.