Genial

The car had faults - steering vibrating when at speed, oil fault, tyre fault light came on intermediately. The smell from cigerettes, masked by chemicals which were overpowering I exchanged the car due to the above

Always exceeds my expectations and this time was no different

Essential service I couldnt luve without

Ils ont facturé une journée de plus parce que j’ai rendu la voiture à 18h15 au lieu de 18h. Alors que je les avais prévenu, et qu’ils m’avaient dit qu’il suffisait de déposer la clé dans leur boîte. Une journée à 90€.

The customer service was terrible. It took an hour to drop the car off at 10:30 pm. There was only three people ahead of us with two people working behind the counter. There was no simple key drop off. When I got home I realized that I left my kindle fire in the glove box. The next morning I called at 6:30 am when the internet said the rental agency opened. I thought that I could catch them before the car was rented again. No one answered. I called over a dozen times that day and no one ever answered. I stopped by the office twice. The first time they said only one person had a key to lost and found and the manager would be back Monday. I registered the item on the hertz website as directed. They said to come back at 5 pm when there next manager gets there and they might be able to help. When I returned, I waited for an HOUR AND A HALF. I explained the issue to the person at the desk. He said to please sit down and they would check. I waited patiently for 30 min while four guys stood at the desk and appeared to chat. I went up to ask if anyone was looking. They said that they had got busy and hadn’t had a chance. I waited another thirty minutes in a chair RIGHT IN FRONT OF THE DESK. I finally got in line to ask what was going on. After waiting another 30 min in the entire line AGAIN, I had to explain AGAIN why I was there. They said that no one could help me until the ONE MANAGER with the key returned on Tuesday (I was previously told Monday). So why did I wait ONE AND A HALF HOURS!?!?!? I want to speak to a manager, but I cannot get anyone on the phone. Right now I can only assume that someone stole my kindle and are so reluctant to help me.

Like: First time traveling so far away from home and the staff helped get us to the correct area of the airport by dropping us off instead of trying to navigate through the garage to the shuttle back to the airport!