The car rental "office" was not reached from the airport by shuttle bus as it claimed to be, there is no shuttle bus and you have to walk 1km into another country. It did not open during the hours it said it would either online or in the office "window". Cars are collected and returned in a poorly lit, broken down underground car park which is separated from the office by a short walk past bars frequented by aggressive alcoholics and people attempting to sell you wares of an uncertain provenance. Best avoided after sunset unless in the presence of armed guards.
Have hired from this company before and one of its main advantages over other competitors is the lack of queuing! It may be about £30 more expensive, but I would rather pay this premium, than have to wait for up to 2 hours (as have experienced in the past!), just to get a 'cheaper' deal!
About QEEQ:10.0/10
First time I have used this and it made the whole hire process so much easier - I had peace of mind, I knew exactly what was already covered in the hire agreement. I actually think that this made a difference at the car hire counter because, unlike last time, no one tried to sell me additional cover! Hence, I knew what I was paying at the outset and there were no hidden extras!
“Terrible, the car was not cleanded and very dirty. We will not hire car from Europcar in future.”
About Europcar:2.7/10
I picked up the car at Sevilla airport. A male staff highly recommended another model, a MBW 2.20d, for us. He said that the car used diesel and it would has less fuel cost for travelling long distance. Owing to the darkness environment in the carpark, we could not easily identify the dirty situation of the car. After leaving the airport and under the sunlight, we found that the car was very very dirty. There was dust and debris inside the storing spaces at the doors and cabinet, mud on the carpart. Many white spots/paint on all seats. It was very disappointed that such car was not cleaned throughly before giving to customers.
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