Very smooth, good communication. Would highly recommend QEEQ.
D.O'Shiel
Australia
Reviewed: Tue, Jun 28, 2022
About Budget:10.0/10
The car was not the model requested but was more than suitable for our requirements. Budget staff were busy but were pleasant, courteous and helpful
About QEEQ:10.0/10
Excellent service. Clear communication via email of all necessary information. When our flight was delayed by 2 hours we emailed QEEQ so as to not lose our booking. They responded immediately to let us know that Budget had been informed of the delay and to assure us our booking was secure
It was good. Positive experience. Though I did receive a call to say I'd caused a window chip but this had been brought to my attention before I even saw the car. I did inform the staff it was in the condition report but it was stressful to receive a call without them checking their own report first. Otherwise it was not noteworthy.
When we arrived early at the car rental office, the lady who assisted us showed no smile and hardly answered our questions. She asked for our credit card, had us sign, and then told us to follow her to get the car. She drove out a car, parked it without saying a word, and walked away. I asked if that car was ours; she pointed and said 'that one,' and then left, saying someone would give us the keys. We booked a Hyundai IMAX 8 Seater, but we got a Kia 7 Seater. When returning the car, the staff there was as expressionless as the lady before, didn't say a word. To our surprise, we returned the car on 14th October, but they charged our credit card on 18th October, deducting several hundred Australian dollars—completely unreasonable. If they charged on 11th October when we picked up the car as a guarantee, that would make sense. Even after two weeks with rental car company’s follow-up, it's still not resolved. I used AVIS in Tasmania, and they didn't charge a cent, nor did they need any deposit. Never use Budget. Even if their cars are cheaper, I won't use them.
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Customer Service
Very smooth, good communication. Would highly recommend QEEQ.
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