We waited over an hour to pick up our car. The man in the counter was not especially nice or helpful at all, he didn’t care. We ended up changing the car at the Burbank airport in LA because the car was in poor condition. Noisy and really bad brakes, the car was dragging to the right so I had to parry to go straight. Tires was really worn down. We had planned a trip to the Nevada dessert and couldn’t risk getting stuck out there. However the women who helped us at Burbank airport was a real angel! She was super helpful and a real professional!

It was easy to book

The waiting time to pick up the car was over 2 hours, hertz did not have enough staff and the staff was incredibly slow .. ended up queuing for almost 2.5 hours to get the car

Las personas muy amables, y es súper fácil llegar al lugar.

Todo se realizó correctamente y sin ningún problema

Hertz didn't have a Dodge Challenger and none in the adrenaline collection when I arrived for pick up. They gave us a free upgrade to an Infiniti SUV, however, we only wanted an American muscle car. The supervisor told us that they would give us a call in the morning so that we could swop cars. No call was ever made and I had to call them personally to check and reserve the only adrenaline collection car, a Camaro SS. The car was clean internally and smelt new. It was a joy to drive, but barely had enough space for our luggage.

Calvin has been great help. He contacted Hertz for us to reserve the adrenaline collection car. He did mention that a Dodge Challenger would be available, but Hertz insisted that they do not have specific car reservation. Still, he has been great help

Like: The staff was fantastic. The help at the counter for both pick-up and drop-off was wonderful. The gentleman that was cleaning the cars at the time of my drop off even found a pair of sunglasses and quickly ran them down to me at the desk before I finished checking out. A+ all the way!