When picking up the car, they tried to give me a DS instead of the Audi Q5 I had booked. They only agreed to switch after we pointed out the location of the car I had reserved. The staff seemed to intentionally delay the process, their attitude was extremely poor, and the service was very unsatisfactory.
“Had to wait for over 2 hours at the rental desk. The entire pickup process was appalling”
About Sicily By Car:7.7/10
The entire pickup process was appalling. The ticketing system in place doesn't work (people push, miss their numbers and return later) and we had to wait for well over 2 hours past our pick up time. One of the staff members was also quite rude (although the lady who eventually served us was fine). Each customer took so long to deal with - they really need to modify the collection process.
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