Straightforward, friendly service, but maybe a bit minimal

British customer

United States

Reviewed: Sun, Jul 31, 2022

About Budget: 9.0 /10

I would have appreciated a 'tour' of the car's features before I started driving it. I didn't even know how to move the seat forward! Fortunately I had a friend there to show me, but if I'd been alone it would have been a problem and I would have had to go back and ask the counter staff.

About QEEQ: 10.0 /10

Budget

Missoula Airport(MSO)

Missoula

United States

Compact | Toyota Corolla or similar

17 day rental

Relevant Reviews on Budget in United States

Craig

United States

84 day rental

Small SUV | Mazda CX-5 or similar

Budget

Concord

United States

Reviewed: Thu, Sep 8, 2022

“QEEQ were professional, just wish the service/advice from Budget was the equivalent.”

About Budget: 9.0 /10

After 3 weeks into the 11 week hire the vehicle dashboard stated "Maintenance required, return to dealer" I called budget who advised me "take the vehicle to an international airport and exchange " My time and expense I exchanged at Utah International, Budget didn't have an equivalent so they sent me to Avis , they tried to give me a smaller vehicle but I insisted on the same (Rav4) which they eventually found . My visa credit card was immediately charged . Due to unforseen circumstances I had to return home 3 weeks earlier , I informed the Budget office of this , the date an time so they would be expecting me . I returned the vehicle and got a invoice for over $10,000 triple my original quote and I'd already paid more than half already . It took several phone calls and 3 weeks ( different answers each time ) to eventually get this sorted , albeit over £300 more than the original quote , no apology for the inconvenience of exchanging and conflicting advice to change . Not a happy customer .

About QEEQ: 9.0 /10

Every email I sent there was a quick professional response which I appreciated.