Very smooth experience

Pick up informative and easy going. Staff very friendly. Drop off straight forward.

Déception liée au type de voiture propose Une c3 pour une réservation intermédiaire, ce n'est pas acceptable. Tres déçu d'avoir été sous-classe sans possibilité de changer Rien à dire sur la prestation par ailleurs.

The car provided was far smaller than had been booked, and no alternative was available. This was positioned as an "upgrade" as it was an automatic, whereas a manual had been booked. I don't really care about the gear system, that wasn't what I asked for or booked. I asked for a car big enough to comfortably fit 4 adults and a child with luggage. This was not provided and Budget offered no apology. very disappointing.

In 3 out 4 rentals try to up sell. This time even got lower category than what i have booked and paid. Asking the client about the persons and luggage in the car might be ok during holiday season, but then you should adjust the rental fees as well. Otherwise delivery what has been booked! Will focus to book with Europcar and Sixt, which don't push the upselling (in my experience). Counter in Nice had to less staff to handle the long line and they should know it, because it's holiday season.

Cela aurait été parfait si nous avions pu contacter Budget par téléphone or cela a été impossible malgré de nombreux appels avec parfois des attentes de plus de 20 mn. Inadmissible Problème aussi sur un reste à payer indu

Tout très bien