Very smooth

Un pneu était abîmé quand j’ai pris la voiture. Je m’en suis aperçu à mon premier arrêt. Une des deux clés ne fonctionnait pas

Great customer service! The receptionist was welcoming , friendly and efficient. The cars offered to us to choose from were brand new, clean and spacious.

Great service, very comprehensive. Best deals overall: best comprehensive insurance, free tank of fuel, and clear explanations.

Seule note négative : l’attente trop longue pour retirer le véhicule. Véhicule impeccable au delà de mes attentes

RAS

The car was adequate for what we needed. However, upon arrival there were none left of the type ordered so we were given a different car as there were only two cars left which were both Kia Souls. This meant that we actually could not fit both our suitcases in the boot and had to use the back seat. It is therefore lucky that there were only two of us otherwise we would not have fitted in this car. Despite this, my main criticism would be that we were offered a toll pass and it was suggested this would be a cheaper option for us and that we would benefit from it, it cost $105 and we only went through about 6 tolls that would have cost us about $25. I would therefore like to be contacted and compensated accordingly with my comments.

Very easy to use and no issues

Like: Efficiency when picking up and dropping off.
Dislike: Would have liked more clarity on the process when picking up as confidence that the car reserved was the car 'pointed to' from the assist did not provide confidence - The lady should have explained the process more clearly to include the further validation / checks at the Miami 'checkout' kiosk prior to exiting from the garage.