Checkin staff needs more customer service training.
United States
Reviewed: Tue, Oct 25, 2022
About Hertz:8.0/10
Checkin Counter staff's responses were curt, speaks w minimal eye contact, no greetings, no smiles, no 'thank you'....simply bored with her job (?) Overall, unapproachable & checkin was unpleasant.
In contrast, Checkout staff were courteous & professional.
“Experience of the trip was brought down a bit by the car as a lot of driving was required.”
About Hertz:7.7/10
I booked a SUV and I literally got a 4 wheel drive hatch back. Very underpowered. I had questions about EZ pass. The staff brushed off the questions and said I had to deal with a 3rd party pass plate. Not very impressed. When I dropped off the car I had to pick up another car. They just gave me the same crap car back to me as they said they had nothing else left.
About QEEQ:8.0/10
No comment. Just a normal booking site.
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Customer Service
Checkin staff needs more customer service training.
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