The car was fine - a Fiat Panda. I'm 6' 2" and I was surprised by how comfortable I was. The check-in and check-out process at the Rome airport was smooth - Viola, who helped us at both ends, was awesome.
Difficult to contact and hard to find. It was challenging to get in touch with someone for car pickup as calls went unanswered multiple times. When returning the car, there was no one available even though it was only around 4 PM, so I had to hand the keys to a nearby parking attendant. It's been over ten days, and I still haven't received an email confirmation regarding the return.
The store is a few minutes away from the airport. After calling, we learned that a staff member was already waiting at gate 3 of Terminal 3. They also dropped us off there after returning the car. The process of picking up and returning the car was quite satisfactory, but the car we received might have been in an accident, as its performance was mediocre.
Like: the car was exactly as reserved. Dislike: The contract lists a phone number to call for pick up service since the rental service is an off airport location. The number listed on their documentation is incorrect. I had no way of contacting the rental place to arrange the pickup so we had to take a cab. Cost me $65 to get to my car.
I will be contacting easyrentcars on Monday and would expect reimbursement for the out of pocket expense for transportation to the location since it is their mistake the wrong phone number is printed on their contracts. Hopefully they are willing to reimburse me so this doesn’t go into a lengthy credit card charge dispute.
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View more >Dislike: The contract lists a phone number to call for pick up service since the rental service is an off airport location. The number listed on their documentation is incorrect. I had no way of contacting the rental place to arrange the pickup so we had to take a cab. Cost me $65 to get to my car. I will be contacting easyrentcars on Monday and would expect reimbursement for the out of pocket expense for transportation to the location since it is their mistake the wrong phone number is printed on their contracts. Hopefully they are willing to reimburse me so this doesn’t go into a lengthy credit card charge dispute.