Besides the 1. car was broken and the next was dirty. The overall experience and the staff was good

Stacey (10) was the sales rep that greeted us and she was very friendly and helpful, explaining everything throughout the process.

They made a mistake in the of returning the car and it was a big trouble contacting them to solve the problem. Even I was told to go back to the same counter where I picked up the car to solve the problem. One time I went to different location and I asked them to change the date if return, the guy this is Richmond office mistake. They have to resolve it which means I have to go them. Also they charged my visa card 100 $$ twice which mean they charged me 200$$ as total They should be refunded . I am still waiting for the refund

The address takes you to 44th street but the entrance and office is actually on 43rd.

The good: vehicle provided exactly as rented at the web site. Could even choose colour. The bad: almost 2-hour wait line at the counter for pick-up. The worse: an invoice with unexpected and incomprehensible extra charges after drop-off.

Excellent booking platform. Excellent Price Drop feature. Better information should be provided regarding possible extra charges after drop-off. Better information should also be provided regarding the Axa insurance. For example, contacts and what to do in case of an accident.

Staff of downtown Bellevue location was great !! Very friendly. Drop off didn’t take long at all.

Moved my daughter back to Michigan from Seattle. Wasn’t sure how long it would take us to drive the trip. Booked the vehicle for 6 days; only needed it 4 days. Was disappointed that the rate was not prorated to refund the days I didn’t use. Aside from that surprise at the end of our rental; everything else was fine. Feel that should have been highlighted better in the rental agreement.