excellent experience

I sedili posteriori dell'auto non erano pulitissimi ma la macchina era complessivamente in buono stato e seminuova. Ho avuto un upgrade gratuito del veicolo.

Fast and polite

Fast and easy

After waiting for over an hour at the counter and calling them 2 times to make sure they keep the convertible. They tried telling me that there is no convertible available. I had to argue my point for 5 minutes and show them pictures of our engagement 2 days before she finally said ok i’ll give you a convertible. They are such liars. Also the completely disregarded the fact i had bought insurance and had a waved deposit. They said it doesn't cover me in any way. And tried to push me to take insurance with them On top of my MasterCard world elite insurance and the one i had bought from EasyRentCars. After all that we ended having a good experience regardless.

EasyRentCars was absolutely amazing and soo easy to deal with they responded to me within seconds and made every necessary effort to comply with my requests. Thanks a lot for making this a good experience!

I asked for full-full petrol, they gave me half a tank. This is unacceptable. 45min pick up queue is also unacceptable. There are tech companies that let you unlock your car with an iphone, and not speak to anyone. I'm not saying we should expect this from every car rental company, but I still cannot believe how much paperwork we have to fill out and that it takes 8-10 minutes for every person to collect their car. They need to improve their processes otherwise they will lose market share to tech-companies (Virtuo).

Debit card is not enough and credit card is required for booking.