This local Italian car rental company is quite easygoing, no upselling at all. Whatever you book is what you get. I had to request to add full insurance myself. The car rental point at Florence train station has separate areas for paperwork and car pickup. It takes about five minutes to walk from one to the other. The best part is that the car pickup point is in a garage outside the ZTL zone, which is very convenient! After completing the paperwork, walk over and the car is ready. There are no staff members giving instructions, very easygoing! Check the car yourself and contact staff if there are any issues.
When returning the car, there was a scratch. I said it was there during the inspection, but they disagreed. I was in a hurry and didn't want to argue, so I paid the rental company's charge of $386. After paying, they gave me a piece of paper asking why there was a scratch. I wrote, 'I don't know why there's a scratch. I believe it was there when I rented the car.' The rental company staff questioned why I wrote that, and I said that's what I believe to be true. She told me in my face that she didn't need the paper and crumpled it up before throwing it in the trash.
Additionally, I received a 5-seater Tiguan, which is not listed among the vehicle options provided. Please check if the Volkswagen Tiguan 5-seater falls within the type I rented, because I believe it is not in the same category as the BMW X5.
I formally lodge a complaint with Zuzuche against this rental company. Please investigate.
“Great value, but they force you to pay more at counter”
About Sicily By Car:8.0/10
Great car for the value. My only complaint is that at time of pickup staff would not take no for not wanting additional insurance. They added on even after me telling them I did not want several times. At that time it was already a long time and I just wanted to get the car and go on my way that I didn't want to spend another 30 min waiting for them to reverse the charge on my credit card.
About QEEQ:8.0/10
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excellent experience
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