2-week Car Rental @ IAD (USA)

It took me two hours to get out of there. Their computer froze when my credit card was being processed so when I tried again it was declined. I didn't have a phone so I asked to use theirs to call the credit card company. The guy wasn't going to let me which would have been disastrous. Luckily the manager was around and he let me call the credit co. and eventually i was allowed to proceed. Total lack of compassion on the part of the Hertz employee especially when it was the fault of their computer. I had been travelling for twenty hours and this was very upsetting .Thank goodness the manager Ash was around otherwise I would have been stranded and jetlagged

I think that it was easy to book. I don think that I needed all the insurance that was pushed on me

Señor del mostrador te pretende confundir para que gastes más o cambies de auto por otro más caro. Te sientes incómodo con tanta insistencia.

Hertz invoice many service charges who was supposed to be cover by fee including conscession fee recovery : 16$80 Personnl accident 27$80

Très bonne voiture de location. Rien à dire à part le nettoyage un peut bâclé dans l’habitacle.

Très bon service, souriant et helpful

Simple et efficace