The car itself was fine, but the overall experience was poor. Pick up did not go well having to wait 20+ minutes for the airport shuttle, then a further hour or so sorting out all the paperwork. This included being told I had to pay extra for 'their insurance' having already upgraded insurance on the original booking. When I booked the car it was good value for money but with this 'extra insurance' that they insisted I purchased it was comparable with other more reputable brands. To be honest, I was fearing the worst dropping the car back. There were several stressed customers there not happy about the insurance 'extras' and/or the time it was taking (reflecting my own experience). However, drop off was relatively straightforward although I was kept waiting about 20 minutes for the shuttle to return me to the airport. All in all, not a good experience and I will be careful to check reviews / use a more reputable company in the future.
About QEEQ:8.0/10
ACE has a lot of bad reviews and would query whether QEEQ want to continue promoting them...
Reply by Qeeq: We are sorry to learn you have unhappy experience. We will forward your feedback to our supplier and require them to improve their service and vehicle condition. Thank you for your feedback. We look forward to serving you better next time.
“Additional insurance requirements for not being a Canada resident were NOT disclosed in the contract”
About ACE:7.0/10
I will NEVER rent from ACE again! I had to pay an extra $210 for insurance. I could have gotten a way better deal and service from one of the bigger rental companies. If you want to compete then step up your game!!!
“Good car free upgrade but price shown and charged didn't matched”
About ACE:8.0/10
Like: Free upgrade , excellent car Dislike: Late during pickup , pick place outside airport. Price charged and price shown during reservation not matched
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Customer Service
NOT ACE AT ALL
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View more >Dislike: Late during pickup , pick place outside airport. Price charged and price shown during reservation not matched