NOT ACE AT ALL

Canada

Reviewed: Sat, Nov 25, 2023

About ACE: 4.0 /10

The car itself was fine, but the overall experience was poor. Pick up did not go well having to wait 20+ minutes for the airport shuttle, then a further hour or so sorting out all the paperwork. This included being told I had to pay extra for 'their insurance' having already upgraded insurance on the original booking. When I booked the car it was good value for money but with this 'extra insurance' that they insisted I purchased it was comparable with other more reputable brands. To be honest, I was fearing the worst dropping the car back. There were several stressed customers there not happy about the insurance 'extras' and/or the time it was taking (reflecting my own experience). However, drop off was relatively straightforward although I was kept waiting about 20 minutes for the shuttle to return me to the airport. All in all, not a good experience and I will be careful to check reviews / use a more reputable company in the future.

About QEEQ: 8.0 /10

ACE has a lot of bad reviews and would query whether QEEQ want to continue promoting them...

Reply by Qeeq:
We are sorry to learn you have unhappy experience. We will forward your feedback to our supplier and require them to improve their service and vehicle condition. Thank you for your feedback. We look forward to serving you better next time.

Compact | Toyota Corolla or similar

4 day rental

Relevant Reviews on ACE in Canada

M.Bagger

Canada

1 days rental

Economy | Toyota Yaris 2 Doors or similar

Reviewed: Thu, Aug 29, 2019

“Great experience! AAA+++”

About ACE: 10.0 /10

This location is off site in Calgary, we waited about 50 mins to be picked up , ( Tip, call when you get off your flight for pick up!) Driver was friendly and apologized for the delay, busy and weather! Clean car , Brand New Kia Soul 1500km , over all great experience! AAA +++

About QEEQ: 10.0 /10

Canada

1 days rental

Medium SUV | Toyota RAV4 or similar

ACE

Vancouver Airport(YVR)

Richmond

Canada

Reviewed: Wed, Aug 28, 2019

“Trouble free”

About ACE: 9.0 /10

Booked a midsize SUV but got a full size instead. It was very roomy but burned more gas.

About QEEQ: 10.0 /10

Very easy to book. Thank you.

let's be fair

Canada

1 days rental

Large SUV | Hyundai Santa Fe 7 Seats or similar

Reviewed: Sun, Aug 18, 2019

“Blamed us for car damage that we didn't do”

About ACE: 6.3 /10

We expected a Santa Fe; we got a Dodge Durango instead, but no big deal. What was TERRIBLE upon returning the car was that they said we had incurred damages/scratches to the front bumper and they were going to charge us. I did all the driving and we never hit anything. I drove almost all highway miles and parked safely/responsibly. When they first inspected the car they had it parked closely behind another vehicle so they never even inspected the front bumper. Is this a scam? Do they just tell everyone they scratched the front bumper, get money from them, never fix it, park it close to another car during inspection for the next customer? We will dispute any charges. I will stick to a national reputable car rental company from now on; this was so ridiculous and dishonest of them. We did not incur ANY damage to their car; we are very responsible and took great car of the car. They initially got us to choose them with a low rental price, then tried to make up the difference. Not a good nor respectable way to run a business. Hurts them in long run. Expect better.

About QEEQ: 8.0 /10