QEEQ ok Avis Mittel.

To pick up the car took over an hour and was outrageous.

Service was so bad

Had booked a chevy Tahoe, was 'upsold' to a ford Expedition due to it having more luggage space at the counter by the Avis clerk and his supervisor who was sat next to him as I use a wheelchair and he said we would require the larger space. It turns out the chevy has more cargo space by aprox 6sft. I feel that I was just taken advantage of. The Ford was great to drive although it was dirty, windscreen inside was filthy and it was obvious it had not been valeted and was nearly but not quite full of fuel. Also the body of the vehicle was fairly beat up for a vehicle with only 25k miles. I did send Avis an email but disappointingly never received a response. The pick up and drop off was super efficient service

Venia desprogramado el cruise control, y para mi es muy importante!!!

I expected Chrysler Mini Van, but they assigned Dodge Mini Van. I asked to a Mini Van other than Dodge, but they did accept my request. I drove a Dodge Mini Van for 5 days, but car condition and quality was very very terrible. Finally I asked to change to other than Dodge, but they changed to other Dodge Mini Van because they had only Dodges. I drove the second Dodge for 7days, which was also very terrible. I rent cars very frequently, but I had never experienced with that kinds of terrible cars and will never rend Dodge Mini Vans.

I would like to ask Easyrentcars to ask rental car company to assign a Mini Van other than Dodge to me when I reserve a Mini Van in future. If it is not confirmed I may not be able to reserve a Mini Van.

Was informed by your colleague that the car was in perfect condition with no scratches or dents but before I left the pickup point I had call the assistant to my vehicle to point out several scratches & dents and informed him that I’ve taken photos which are dated and I all so took several photos of my rental before returning. I was not the only customer who had to point out issues which I witnessed on the 4th July 2019

Very easy process and I was pleased that I was able to complete all my additional coverage for my hired vehicle before hand to avoid any hard sell at pick up point.