When we arrived there was some confusion with what we had already paid to what we were quoted and expected to pay on the Qeeq site. I think this could be a lot clearer during the booking process with Qeeq.
Another annoyance was the size of the car we picked up. A Kia Soul is no where near the same size and a VW Passat. However when querying this I was told they were in the same car class. This should be a lot clearer during the booking process. If a car is going to be as small as a Kia Soul we needed to know so we could have booked a car to the size we needed.
The biggest delay to our journey was that our child seat did not fit the car we were supplied. The Kia Soul has a built in head rest which obstructed the route for the rear anchor point to be connected. We needed to swap out the car so we could safely fit the car seat. Dollar staff were very helpful and swapped our car. However having to que again and explain the situation meant the whole process took over 90 minutes. As you can imagine adding this time onto an already length journey with a young child caused some distress.
We feel there should be some safeguard that car seats fit the car supplied. A VW Passat would have accommodated this child car seat.
Reply by Qeeq: Thank you for your review of QEEQ. We sincerely apologize for the unfortunate experience you had. If you were offered a downgraded car, kindly reach out to our team at the counter without delay.Your valuable feedback will be promptly escalated to our supplier so they can address the issues. To assist you more effectively, please provide us with additional information for our investigation. We appreciate your feedback and hope to have the opportunity to serve you again in the future.
When we arrived at Dollar, the staff kept pushing us to add options and extra charges, claiming they were necessary. We felt helpless in a foreign place, and I think QEEQ is unreliable in this aspect.
“Terrible experience. The lady at the counter DID NOT WANT TO RENT ME A CAR. First time in 25 yrs.”
About Dollar:2.0/10
Terrible counter staff.
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