When picking up the car, the child seat didn’t fit properly, but the staff patiently helped us to replace it and familiarize ourselves with the car’s features. Until returning the car at the airport, we truly experienced Hertz’s leading position. The parking lot has complete facilities, including self-service refueling, car washing, and a 24-hour airport shuttle. The service is excellent! The return process was simple and straightforward, and the deposit was refunded immediately after inspection! I will choose Hertz again next time!
The wait wasn't long, but they said the reserved car was not available and offered a lower class vehicle.
After explaining that it wasn't acceptable, they told us to wait.
Later, another staff member came and provided a vehicle of the same class as reserved.
Service staff was fast and professional. Pick up with smooth with no extra questions asked and no upsell.
They took a credit card for holding charge, but other than that, it was take the keys and go.
About QEEQ:10.0/10
Simple to use and most importantly, app & website were both fast and very clear about what we were paying for.
Customer service is top notch and responds almost immediately.
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